SharePoint & Power Platform Support Ops
Accenturefederalservices · Washington, DC
About this role
**SharePoint & Power Platform Support Ops** **About the role** At Accenture Federal Services, this SharePoint & Power Platform Support Specialist role serves as a frontline technical resource for customers across enterprise Microsoft collaboration platforms. You’ll diagnose and resolve issues related to **SharePoint (2019, SE, SPO)** and **Power Platform** services including **Power Apps, Power Automate, and Power BI**, while providing timely, accurate, customer-focused support. You’ll also support customers migrating from legacy SharePoint to modern **M365**, including troubleshooting legacy SharePoint customizations, workflows, and custom web apps before escalating to subject matter experts. **Key responsibilities** - Provide **Tier 1/Tier 2** support for SharePoint and Power Platform users (intake, triage, troubleshooting, resolution) - Diagnose issues involving **SharePoint permissions, site architecture, content access, and document management** - Troubleshoot **Power Apps, Power Automate, and Power BI** functionality - Troubleshoot functional issues in **2013 workflows**, **SharePoint Designer** processes, and **legacy customizations**; escalate when advanced remediation is needed - Support customers with **Microsoft licensing, permission structures, and governance** across SharePoint 2019, SE, SPO, M365, and specialized environments - Maintain accurate, timely documentation in ticketing systems (steps, resolutions, follow-ups) - Collaborate with senior engineering teams to escalate complex issues and support efficient resolution - Identify recurring issues and contribute to knowledge articles and a stable support ecosystem - Deliver exceptional customer service throughout the troubleshooting process **What you need** - **3+ years** hands-on administration experience with **SharePoint** (on-prem and/or cloud) and **Microsoft Power Platform** - Proficiency using **SharePoint Administration Manager (SAM)** - Experience troubleshooting **SharePoint, Power Apps, Power Automate, and Power BI** for end users - Working knowledge of **Microsoft licensing models** and **permission/access management** for enterprise/government environments (SharePoint 2019, SE, SPO, M365, Copilot, Workflow Manager 2.0, SAM) - Familiarity with **2013 workflows**, **SharePoint Designer**, and legacy customizations (functional-level troubleshooting) - Strong communication skills; able to translate technical concepts into user-friendly guidance - Ability to stay organized, follow processes, and maintain consistent ticket documentation - **Active Top Secret clearance** and willingness to work **onsite in Washington, DC** **Bonus points** - Experience supporting environments undergoing modernization or transitions from legacy SharePoint components - Exposure to **Power Platform governance**, solution lifecycle management, and best practices - Familiarity with enterprise IT support operations or service desk workflows **Pay range (where applicable)** $65,900 — $120,000 USD (base pay range for listed states and DC) *Note: Benefits and additional employment statements are included in the original posting.*
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