Incident Manager, Safeguards
Anthropic · San Francisco, CA | New York City, NY | Washington, DC
About this role
**Incident Manager, Safeguards — Anthropic** ## About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems—so AI is safe and beneficial for users and society. ## About the role The Safeguards team helps ensure Anthropic’s AI systems are deployed safely, responsibly, and in line with company values. As an **Incident Manager**, you will manage Safeguards incidents from **declaration through closure**. You’ll assess severity, coordinate the right cross-functional responders (Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research), keep leadership informed, and drive follow-up work to completion. You’ll also oversee the **Safeguards Enforcement on-call queue** on a rotating basis, and help build and scale the incident response program (runbooks, post-incident reviews, and automation of routine work). > **Important context:** This role may involve exposure to explicit content (violent, sexual, or psychologically disturbing). It also includes **after-hours and weekend** incident coverage on a rotating basis. ## Key responsibilities - Serve as **incident commander** for Safeguards incidents (declaration → closure) - Assess what qualifies as an incident, propose **severity**, and coordinate responders across multiple functions - Maintain a shared, accurate incident picture by tracking inputs, knowns/unknowns, and changes; send regular updates to executives and partners - Ensure **Legal, Communications, and Public Policy** are consulted when needed; coordinate external notifications - Run **post-incident reviews**, assign action items to named owners, and track through closure - Oversee the on-call queue during your rotation as the first responder for urgent requests and escalations - Triage requests, resolve what you can, route the rest to the owning team, and recognize when a request is the start of an incident - Participate in **after-hours and weekend** incident coverage - Scope and deliver projects that improve the incident response program (on-call automation, readiness, reviews, metrics) - Draft and maintain **runbooks** and standard operating procedures - Work with Safeguards engineers to automate or reroute requests by writing decision rules and testing outcomes - Maintain incident records and metrics to show leadership how the program is performing ## Minimum qualifications - Experience running incidents or urgent escalations end-to-end in trust & safety, security, platform integrity, crisis management, or a comparable field; ability to lead high-severity incidents with support - Hands-on experience with incidents involving abuse/misuse (e.g., account compromise, fraud, coordinated malicious activity) - Ability to make clear decisions under time pressure, record reasoning, and recognize when decisions belong to Legal/Policy/leadership - Ability to write short, accurate updates executives can act on and that hold up to legal/external scrutiny - Experience coordinating across functions that don’t report to you; secure commitments and follow through - Ability to improve operational processes and identify what should be automated vs. handled by people - Willingness to do hands-on queue work regularly and treat it as a source of what’s breaking - Ability to participate in after-hours/weekend coverage on a rotating basis ## Preferred qualifications - Experience joining an incident response function early; writing runbooks and review processes - Experience with i
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