Partner Engineer (Pre and Post Sales)
Duffel · New York
About this role
📍 **New York (Hybrid - 2 days onsite)** 🕒 **Permanent | Start ASAP** --- ## About Duffel At **Duffel**, we’re rebuilding the infrastructure underpinning the global travel industry—so travel is simpler, faster, and more reliable. Backed by top-tier investors and born out of Y Combinator, we’re simplifying complex systems to build the future of travel. --- ## About the role This role sits at the intersection of **Solution Engineering** and **Customer Success Engineering**. You’ll partner with customers from **early discovery** through **implementation and beyond**, acting as their long-term technical counterpart as they build and grow on Duffel. You’ll work closely with **Enterprise Account Executives** to lead technical discovery, shape solution architecture, run workshops, and guide customers through complex technical decisions. After the partnership is in place, you’ll continue supporting their technical strategy as they launch new products, expand into new markets, and scale integrations. You’ll collaborate daily with **Product, Engineering, Implementation, Customer Success, and Technical Support** to ensure solutions are practical, scalable, and create long-term value. --- ## What you’ll be doing - Partner with **Enterprise Account Executives** throughout the sales process, leading technical discovery and solution design. - Understand customer goals, technical environments, and product requirements to design scalable solutions using **Duffel’s APIs**. - Lead architecture discussions, technical workshops, product demos, and proof-of-concepts. - Become a trusted advisor to engineering teams, product leaders, and senior technical stakeholders. - Own the **integrity of the technical solution** through implementation (partnering with an **Implementation Manager** who owns delivery programme). - Advise on best practices for **integrations, scalability, reliability, and user experience**. - Translate partner needs into clear problem statements and evidence for **Product and Engineering**, distinguishing one-off requests from recurring needs that should influence product strategy. - Work alongside **Implementation Managers, Partner Managers, and Technical Support** to deliver a seamless customer experience. - Create reusable technical documentation, reference architectures, and best practices to scale the Partner Engineering function. --- ## We’re looking for someone who - Has significant experience leading technical work with **large/complex enterprise customers** (e.g., Solutions Engineer, Partner Engineer, Customer Success Engineer, Solutions Architect, Sales Engineer). - Enjoys working directly with customers to solve complex technical challenges and design thoughtful solutions. - Has strong knowledge of **REST APIs, webhooks, authentication, integrations, and modern software architecture**. - Can investigate complex integration behavior and technical risks, partnering with Technical Support Engineering for routine questions/incidents. - Communicates confidently with software engineers, product managers, and senior technical stakeholders. - Balances technical excellence with commercial awareness—understanding how technology drives business outcomes. - Thrives in cross-functional collaboration across Sales, Product, Engineering, and Customer Success. - Enjoys ambiguity, takes ownership, and is excited to help build new ways of working. --- ## Nice to have Experience in any of the following would be beneficial: - API-first
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