Associate Solutions Engineer | Healthcare
Eliseai · New York City
About this role
## About EliseAI EliseAI is improving the industries that matter most: **housing** and **healthcare**. By integrating **AI agents** into existing workflows, we help organizations reduce costs, improve efficiency, and deliver a seamless experience. - **Housing:** Simplify apartment tours, lease signing, maintenance requests, and property-team communication. - **Healthcare:** Make it easier to schedule appointments, complete intake forms, and help patients communicate with providers. We recently raised a **$350M** funding round at a **$4B valuation** led by **Andreessen Horowitz (a16z)** and **Bessemer Venture Partners**. --- ## About the Role EliseAI’s **Technical Solutions & Support** team solves customer issues and answers questions. You’ll develop deep system knowledge across client configurations and work cross-functionally to troubleshoot problems and ensure the best customer experience. --- ## Key Responsibilities - **Understand the product and customers deeply** - How onboarding translates client preferences into system settings - How integrations work with **telephony**, **EHR**, and **PMS** systems - How customer-reported issues impact their operations - **Provide excellent, customer-obsessed support** - Communicate quickly, clearly, and professionally - Resolve issues through thorough investigation and empathetic, extra-mile service - Prioritize work based on business impact - Advise clients on best practices for configuring and using their AI Assistant - **Investigate and document product issues** - Identify root cause and impact using **SQL**, logs, and other data sources - Write clear ticket summaries (what happened, how to reproduce, business impact, and relevant docs) - Communicate bug fixes, confirm resolution, and share updates with your team --- ## Requirements - **0–3 years** of experience in a similar role/field - Demonstrated technical proficiency (e.g., **CS degree**, bootcamp certificate, or relevant experience) - Bias toward **data-driven** decision-making and strong analytical skills - Ability to break down complex technical concepts for both technical and non-technical audiences - Strong problem-solving skills and comfort with ambiguous, open-ended problems - Customer-facing experience is a **plus** - Ability to work **in person 5 days/week** --- ## Nice to Haves - Computer Science degree, bootcamp certificate, or equivalent - Experience building with **low-code/no-code** tools (e.g., Retool) - Advanced **Google Sheets/Excel** knowledge - Familiarity with **DataDog** or similar event-logging tools - Familiarity with reporting tools such as **Tableau** - Experience writing **SQL queries** --- ## Why Join - Join a fast-scaling, funded startup—**you’ll help write the playbook**, not just follow it - High autonomy: **own your impact**, no micromanagement - Challenging, intense, and highly rewarding work solving real customer problems --- ## Benefits - **Equity** in the company - **Medical, Dental, Vision** premiums covered at **100%** - Fully paid **parental leave** - **Commuter** benefits - **401k** benefits - **Fitness & home services** stipend - Collaborative **in-office** environment (open floor plan, fully stocked kitchen, meals covered) - **Unlimited vacation** and paid holidays - **Relocation** packages --- ## Compensation **$100,000 – $135,000** base salary. Total compensation includes base salary, equity, and a comprehensive benefits package. Exact compensation depends
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