IT Support Engineer II
Epay Policy · Austin, TX
About this role
## IT Support Engineer II ### About ePayPolicy ePayPolicy helps **10,000+ insurance companies** speed up incoming and outgoing payments by moving from manual, outdated collection methods to modern payment tools. Our secure online **ACH and credit card payment page** is the core product, supported by an integrated suite of features (e.g., point-of-sale financing, payables network tools, and check reconciliation) in a single dashboard. We’re a **hyper-growth payments startup** founded in 2014, headquartered in **Austin, TX**, with clients across all 50 US states. ### Mission & Why This Role Because we operate in a highly regulated industry, **security and compliance are built into the product**—not added later. This role is for an engineer who treats IT as a strategic multiplier and builds automated, frictionless workflows that pass audits (e.g., **SOC 2, PCI**) without slowing the business down. ### What You’ll Build & Own You won’t just close tickets—you’ll engineer solutions so they **don’t become tickets**. - **Automate (L1–L3 support + self-service):** Provide white-glove support while designing self-service workflows and L1 bots to eliminate repetitive issues. - **Identity & Access Management:** Manage Identity Providers (IdP) to ensure secure authentication, SSO, and automated zero-touch onboarding/offboarding. - **Fleet & Endpoint Architecture:** Engineer **Mobile Device Management (MDM)** platforms, enforce endpoint security posture, and enable zero-touch provisioning for new hires. - **Scale Securely:** Partner with the IT Manager and Security team on infrastructure scaling, incident response, and security initiative rollouts. ### What You Bring (Concepts Over Tools) - **Identity & Access:** Strong understanding of **SSO**, **SAML/OIDC**, directory services, and lifecycle management (e.g., Microsoft Entra, Okta, Ping Identity, JumpCloud). - **Device Management:** Experience with **zero-touch deployment** and endpoint compliance (e.g., Jamf, Intune, Kandji, Workspace ONE). - **OS + Networking:** Proficiency managing **macOS and Windows** endpoints, plus office networking fundamentals (TCP/IP, DNS, VPN architecture). - **Automation Mindset:** Ability (or strong desire) to use **APIs, integrations, and scripting** (Bash, PowerShell, Python) to automate repetitive work. ### Who You Are - **Scrappy & root-cause obsessed:** You don’t patch problems—you engineer permanent, scalable solutions. - **Collaborative:** You share knowledge, work well in a team, and jump into the trenches. ### Benefits & Perks - Competitive salary - Comprehensive benefits (including employer-paid basic life and disability premiums) - 401K - Flexible Paid Time Off (FTO) - Quarterly company-sponsored “**ePayItForward**” initiatives - Supportive, inclusive culture with a focus on work/life balance - Fully-stocked kitchen - Lunch stipend when working onsite - Open communication and room for ideas - Strong growth opportunity ### Hybrid Work Schedule Hybrid schedule for in-office employees: **3 days per week in the office**, with cadence/days determined by team and manager. ### AI at ePayPolicy AI is a company-wide initiative. Employees are expected to use **approved enterprise AI tools** to improve productivity while: - verifying AI outputs thoroughly, - safeguarding sensitive data, - and strictly avoiding synthetic media or using someone else’s likeness without explicit consent. ### Accessibility / Accommodations If you need an accommodation during the
Listing freshness
CronJobs last confirmed this listing 1h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.