Associate Solutions Engineer | Housing
Eliseai · New York City
About this role
## Associate Solutions Engineer (Housing) — EliseAI ### About EliseAI EliseAI is improving the industries that matter most: **housing** and **healthcare**. By integrating AI agents into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - **Housing:** Help renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team. - **Healthcare:** Make it easier to schedule appointments, complete intake forms, and help patients communicate with providers. We recently raised a **$350M** funding round at a **$4B valuation** led by **Andreessen Horowitz (a16z)** and **Bessemer Venture Partners**. --- ### About the Role EliseAI’s **Technical Solutions & Support** team solves issues and answers questions for customers. You’ll develop deep system knowledge across client configurations and work cross-functionally to troubleshoot and deliver the best customer experience. --- ### Key Responsibilities - **Understand systems + customers deeply** - How we onboard clients and translate preferences into system settings - How integrations work with client email, calendar, CRM, and property management systems - How clients’ businesses operate and how reported issues impact operations - **Provide customer-obsessed support** - Communicate quickly, clearly, and professionally to understand issues and reproduction steps - Resolve issues with empathetic, extra-mile service - Prioritize based on business impact - Advise clients on best practices for configuring and interacting with their AI Assistant - **Investigate and document bugs** - Use **SQL, logs, and other data sources** to identify root cause and impact - Write clear, effective ticket summaries (what it is, how to reproduce, business impact, and relevant docs) - Communicate fixes, confirm resolution, and share updates with your team --- ### Requirements - **Bachelor’s degree** in Computer Science (or equivalent) - **1–3 years** of experience in a similar role/field - Experience with support software and CRMs (e.g., **Zendesk, Salesforce**) is a plus - Demonstrated technical proficiency (degree, bootcamp, or relevant experience) - Data-driven mindset and strong analytical skills - Strong written and verbal communication - Customer-facing experience is a plus - Ability to work **in person 5 days/week** --- ### Nice to Haves - Computer Science degree / bootcamp certificate / equivalent - Experience building with **low-code/no-code** tools (e.g., **Retool**) - Advanced **Google Sheets/Excel** - Familiarity with **DataDog** or similar event-logging tools - Familiarity with **Postman** or API testing tools - Familiarity with reporting tools (e.g., **Tableau**) - Experience writing **SQL queries** --- ### Why Join Join a fast-scaling, funded startup where you’ll help write the playbook as you go—high impact, high autonomy, and strong team support. --- ### Benefits - **Equity** in the company - Medical, Dental & Vision premiums covered at **100%** - Fully paid parental leave - Commuter benefits - 401(k) benefits - Fitness & home services stipend - Collaborative in-office environment (open floor plan, fully stocked kitchen, meals covered) - Unlimited vacation and paid holidays - Relocation packages --- ### Job Compensation Range **$100,000 – $135,000** base salary. Total compensation includes base salary, equity, and a comprehensive benefits/perks package. Exact compensation depend
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