Datacenter Trainer / Secret
Peraton · Kansas City, MO, US
About this role
**Peraton — Enterprise Datacenter Trainer (USMC Hybrid-Cloud Data Center Ops)** **Location:** On-site, Kansas City, MO --- ## Overview Peraton is seeking an **Enterprise Datacenter Trainer** to support the **U.S. Marine Corps (USMC) enterprise-level hybrid-cloud data center operations team**. This role focuses on **hands-on training**, **readiness**, and **certification** of staff responsible for operating and securing critical infrastructure and hosted applications for worldwide USMC customers. --- ## Responsibilities - **Train and certify** TAC Analysts and Datacenter Operations staff to perform assigned tasks for: - Managing and monitoring hybrid-cloud datacenter infrastructure - Incident response and operational support - Supporting hosted application administrators within the USMC enterprise application hosting environment - Deliver **hands-on, role- and position-specific training** for successful onboarding and integration of new staff. - Provide hands-on training on **new technologies and processes** to ensure readiness to accept operational responsibility. - Coordinate with **TAC Lead/Shift Leads/Deputies** to plan and execute training delivery. - Collaborate with **Training Developers** and **HCS engineers/architects** to build and implement customized training plans. - Partner with leadership (e.g., **TAC Lead, Incident Manager, Event Manager, Problem Manager, Program leadership**) to: - Identify trends - Determine where enhanced training or re-training is needed to improve service delivery - **Document training status** and ensure required **rechecks** at defined intervals. - Conduct analysis of training status and progression to identify improvement opportunities. - Support **special projects** for the **Tier 2 Service Desk** with TAC Lead and Government leadership. --- ## Qualifications **Minimum requirements:** - Bachelor’s degree + **5+ years** relevant experience, **or** high school diploma + **4 additional years** relevant experience - Demonstrated ability to: - Work effectively as a team member focused on upskilling - Rapidly assimilate new requirements and identify integration points within TAC processes - Explain technical skills and processes clearly so others can perform independently - Collaborate with peers, leadership, and customers to identify training needs and deliver training - **Senior-level expertise** in triaging datacenter incidents/events for timely resolution - Senior experience with **Active Directory** account and **server management/monitoring** - Experience preparing clear documentation and briefings for leadership - Hands-on experience with: - **Microsoft Windows Server** - **Red Hat Enterprise Linux (RHEL)** - **SharePoint** - Senior proficiency with monitoring/management platforms such as: - **vCenter, vSphere, VMware vRealize Operations Manager** - **Log Insight, Network Insight** - Senior experience with enterprise/datacenter **Service Desk operations** (Remedy/Helix preferred) - Experience monitoring: - Backup systems - **SQL Server, Oracle** - Storage systems (**SAN/NAS**) - Networking principles/equipment (e.g., **Cisco, Palo Alto**) - Familiarity with **ITSM**, emphasizing **Incident and Event Management** - Customer service focus - Ability to work in a distributed virtual team using synchronous/asynchronous communication - **IAT II certification required** (e.g., CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP) and must attain/maintain
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