Senior Director, BSS Engineering & Product
Vonage · Work from Home - Eastern US
About this role
**Join Vonage and help us innovate cloud communications for businesses worldwide!** ## Why this role matters BSS Engineering and Product is a critical enabler of Vonage’s commercial platform—ensuring our business support systems are scalable, reliable, commercially aligned, and able to support growth across products, regions, and customer segments. As **Senior Director, BSS Engineering & Product**, you will lead the global BSS function across engineering ownership, product direction, platform strategy, and delivery for **billing, rating, provisioning, ordering, revenue management, customer lifecycle management**, and related integrations. ## Your key responsibilities ### BSS Engineering Leadership - Lead the global BSS engineering organization, owning architecture, delivery, quality, resilience, technical standards, and platform performance across core BSS systems - Define engineering practices across solution design, integration, release management, test automation, observability, and technical debt management - Ensure BSS platforms support scale, availability, security, compliance, and the needs of a multi-product, multi-region commercial model ### BSS Product Ownership & Roadmap - Own the BSS product strategy and roadmap, prioritizing capabilities against commercial, customer, operational, regulatory, and finance needs - Translate business requirements into a clear product backlog across billing, rating, mediation, ordering, CPQ, revenue management, customer lifecycle management, and related integrations - Establish governance, prioritization forums, success measures, and communication rhythms—leveraging AI-enabled insight and automation to improve delivery, decision-making, and platform optimization ### Team Leadership & Operating Cadence - Lead and develop a global BSS Engineering and Product team (engineering managers, product owners, platform leads, architects, and delivery specialists) - Run an effective operating cadence across roadmap planning, delivery governance, platform health, stakeholder prioritization, risk management, and product delivery progress - Build organizational capability through hiring, succession planning, team structure design, globally distributed delivery, and practical AI enablement across engineering and product ways of working ## What you’ll bring ### Required - Senior BSS engineering and product leadership experience in global telecommunications, CPaaS, cloud communications, or enterprise SaaS - Deep BSS domain expertise, including platforms such as **Amdocs, Oracle Communications, CSGi, NetCracker, Zuora, Optiva, Salesforce CPQ**, or equivalent - Experience leading BSS platform delivery (migrations, integrations, data improvement, release planning, and API-led/cloud-native architectures where appropriate) - Strong product ownership capability—translating commercial, finance, regulatory, operational, and customer needs into a clear roadmap and measurable outcomes - Experience leading geographically distributed engineering, product, architecture, and delivery teams in a matrixed environment, with a track record of using **AI, automation, or data-driven tooling** to improve productivity, quality, and platform outcomes ### Experience we consider a plus - Experience in **CPaaS, UCaaS, CCaaS**, or Tier 1/Tier 2 telecommunications - Experience with **API monetisation, partner billing, usage-based charging, subscription management**, or digital self-service ## How you’ll benefit - Medical, Dental & Vi
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