Sr. Manager - SRE
Backblaze · Remote - US
About this role
**About Backblaze** Backblaze is the object storage leader in the open cloud movement—fueling customer success with cloud storage built to unlock budgets, unburden administrators, and unleash innovators. We’re seeking a **Senior Manager, Site Reliability Engineer (SRE)** to help ensure the stability, scalability, and reliability of Backblaze production systems. --- **About the Role** You’ll lead within our Site Reliability Engineering (SRE) organization. The ideal candidate brings deep experience developing engineering strategies, leading high-performing technical teams, and translating reliability priorities into measurable outcomes. As a leader at Backblaze, you’ll partner across the organization to achieve reliability and operational goals—unlocking engineering potential through **observability, automation, operational excellence, and continuous improvement**. --- **What You’ll Do** - Hire, lead, mentor, and develop a high-performing team of Site Reliability Engineers (coaching, career development, performance management) - Manage other engineering managers as required and help develop leadership capability across the organization - Establish team goals, objectives, and reliability priorities; deliver commitments or proactively reset expectations as circumstances change - Collaborate with engineering leaders to define strategic priorities and execution plans - Develop and improve automation to accelerate deployment of new storage vaults, core servers, and supporting infrastructure - Own and improve vulnerability management and patching schedules to meet contractual, operational, and security requirements - Drive complex reliability initiatives from problem discovery through implementation and resolution - Partner with engineering teams to improve observability, monitoring, and alerting; provide meaningful insight into health and performance - Lead analysis of SLA and reliability performance, identify risk areas, and drive corrective actions - Participate in leadership on-call rotations, major incident response, and post-incident reviews to continuously improve service reliability - Provide leadership during incidents; ensure root cause analyses, corrective actions, and follow-up work are completed effectively - Apply established ITIL and operational processes across incident, change, problem, and capacity management - Partner with Engineering, Customer Success, Product, and Operations to support resilient system design and reliable production operations - Engage with customers to understand reliability needs and ensure stability priorities reflect customer experiences and business requirements - Work with vendors and service providers to troubleshoot issues and monitor SLA performance - Lead cross-functional initiatives to identify gaps in observability, operational processes, reliability, and infrastructure management - Identify recurring operational issues and develop long-term strategies and action plans - Document systems, share learnings, and promote a reliability-focused engineering culture --- **The Right Fit** - 10+ years of experience in SRE, systems engineering, infrastructure, or production operations, including significant engineering leadership experience - Demonstrated experience building, managing, mentoring, and developing high-performing technical teams - Experience leading reliability or infrastructure organizations operating large-scale, production-grade systems - Strong understanding of deploying/managing
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