IT Systems Engineer
OpenAI · San Francisco
About this role
## About the Team The IT System Operations Team provides engineering and operational expertise to the OpenAI IT organization. The team ensures that employee-facing systems, identity workflows, and enterprise applications operate in a predictable, governed, and continuously reliable manner as the organization scales. The Enterprise Platforms pod runs the SaaS applications employees rely on to communicate, collaborate, and manage work. The pod owns application administration, configuration, integrations, operational controls, and complex escalations. We work across Google Workspace, GCP, Slack, Atlassian, service-management tools, ChatGPT Enterprise, and other enterprise applications—partnering with IT Support, Systems Engineering, Identity & Access Foundations, Security, and business teams. ## About the Role We’re looking for an **IT Systems Engineer** to join our **Enterprise Platforms** pod. You’ll bring deep experience with platforms such as **Google Workspace, Google Cloud Platform (GCP), and Slack**, with a focus on **application integration, automation, and internal tools**. You’ll connect services across the application portfolio, build tools that simplify work for employees and IT, and own improvements from discovery and design through implementation, rollout, and ongoing operation. The goal is to reduce repeated manual administration and build reusable capability for user migrations, M&A integrations, and broader enterprise platform work. **Infrastructure as code** is central to how you’ll work. You’ll use **Terraform**, version control, code review, and automated delivery pipelines to manage platform configuration and supporting infrastructure. You’ll pair that foundation with APIs and code to build integrations and tools, simplify administrative workflows, and turn recurring issues into durable engineering improvements. You’ll work across collaboration platforms, cloud integrations, service-management workflows, and **ChatGPT Enterprise** administration, and you’ll participate in on-call and end-user escalations to help restore service and improve the systems employees depend on. ## In this role, you will - **Engineer and operate enterprise platforms** through infrastructure as code using **Terraform** to manage supported configuration, access, and controls. Build reusable modules, bring existing resources under management, and detect/reconcile configuration drift. Use APIs and automation for capabilities outside provider coverage. - **Design, build, and maintain integrations** across enterprise applications and cloud services. Own data flows, API access, OAuth clients, service accounts, error handling, and operational monitoring. Partner with cloud and security owners on project setup, permissions, credential handling, and technical handoffs. - **Build and improve enterprise application integrations** and **Jira/service-management workflows** for IT, Security, and business teams. Translate operational needs into maintainable configurations, routing, approvals, and automation. - **Develop ChatGPT Enterprise workspace administration** using APIs and infrastructure as code. Test administrative capabilities and provide Customer Zero feedback to product teams based on real operational needs. - **Build reusable internal tools and automation** across the enterprise application portfolio, including self-service workflows, administrative utilities, and cross-application processes that support routine operations and user migratio
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