Operations Systems Analyst
Formlabs · Somerville, MA
About this role
**Operations Systems Analyst (NetSuite)** At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life—from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide. If you’re ready to shape the future of fabrication, come build it with us. **About the role** Our Global Operations team ensures our products can be enjoyed by thousands of people around the world. As an **Operations Systems Analyst (NetSuite)**, you’ll further develop our systems to support a positive customer order fulfillment process. **What you’ll do** - Own our operations **NetSuite** capabilities: automate manual processes, define requirements for new tools, and implement them into daily workflows so the team can scale sustainably. - Play a key role in **warehouse integrations**, working with systems teams to keep data flowing cleanly between **NetSuite, Shopify, and 3PL partners**. Help identify and resolve discrepancies between physical 3PL stock and system inventory. - Own key **fulfillment dashboards in Looker** (inventory and lead time reporting), managing them day to day and rebuilding them on more robust, automated foundations as needs grow. - Help transition from manual reporting to **live, automated performance tracking** (e.g., order-to-delivery time and on-time delivery), pulling data from **BigQuery, NetSuite, and carrier sources**. - Execute projects from the global roadmap and bring forward improvement ideas. Represent Customer Fulfillment in systems meetings and solution design projects, translating needs into clear requirements. - Collaborate closely with the global Customer Fulfillment team, Global Operations, technical systems teams, and company leadership. **You bring** - **2–3 years** of experience in operations systems, business systems, or a similar technical role, with a **Bachelor’s degree** in Computer Science, Software Engineering, or a related engineering field. - **NetSuite Admin Certification** and experience across Warehouse Management, Inventory, Procurement & Supply Chain, and Finance & Accounting. Ability to build/optimize workflows, saved searches, and reports; implement scripts; and modify ERP production infrastructure. - **SQL skills** (ideally BigQuery), including connecting BigQuery to Google Sheets for reporting. Basic proficiency in **Python and/or JavaScript**, plus strong **Google Workspace** and **Excel** skills. - Understanding of **EDI messages** exchanged between ERP, WMS, and 3PL systems (e.g., purchase orders, ASNs, shipment confirmations, inventory advice) and experience supporting integrations while maintaining high data integrity. - Proven ability to work cross-functionally and translate business needs into technical requirements and SOPs, with clear professional communication in English. - Ability to work autonomously, own projects end to end, and manage competing priorities across time zones. **Bonus skills** - Background in global logistics/fulfillment or third-party logistics (3PL), including carrier management, order routing, international shipping, and on-time delivery performance. - Familiarity with **NetSuite SuiteScript**, **Google Apps Script**, or **Shopify’s API**; experience using tools like **GitHub** and **Visual Studio Code**; track record of using AI tools to automate real workflows. - Comfort building dashboards in **Looker**, ideally in a fast-growing or startup enviro
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