Product Builder, AI Insights
Figma · San Francisco, CA • New York, NY • United States
About this role
## About Figma Figma is growing a team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI—so teams can streamline workflows, move faster, and collaborate in real time from anywhere. ## Role: Product Builder, AI Insights Figma’s AI Insights team (within Research) is hiring a builder with exceptional design craft and deep AI fluency. You’ll report to Noam Segal, Director of AI Insights. In this role, you’ll build internal AI products that help Figmates better understand Figma’s customers and their needs—scaling customer intimacy across Figma and informing product and business decisions. ## What you’ll do - Identify where Figmates need better customer understanding and choose opportunities where an internal product can make a meaningful difference. - Design clear, compelling experiences that help employees find customer evidence, understand needs, and make informed decisions. - Use AI tools to build and ship internal products—owning the work from initial concept through launch and continued use. - Ship focused versions early, then improve rapidly through feedback, actual use, and careful attention to interaction and visual details. - Define a high-quality bar for AI behavior, evidence quality, and usability; build evaluations to expose failures and verify improvements. - Partner with Research, Design, Product, Engineering, and internal users to launch products and support adoption. - Demonstrate what you build, explain your decisions, share reusable tools/practices, and measure whether the products improve customer understanding. ## What we’d love to hear from you if you have - Demonstrated exceptional design craft (UX or product design), with strong interaction design and visual judgment—plus the ability to simplify complex workflows without losing important details. - Experience building and shipping impactful products using AI tools—turning ambitious ideas into working solutions with significant hands-on contributions and sustained value beyond prototypes. - Deep AI fluency to build sophisticated workflows connecting models, data, and tools; troubleshoot failures across prompts and integrations; and translate emerging capabilities into effective products. - Strong product judgment: identify unmet user needs, translate complex customer information into intuitive experiences, and make thoughtful tradeoffs across scope, quality, and speed. ## Bonus (not required) - Academic background in design, interaction design, or human-computer interaction. - Track record in customer research or building research platforms/tools that help employees explore customer evidence. - Ability to align teams around priorities, communicate a clear point of view, and drive adoption by resolving competing needs with clear tradeoffs. - Experience building evaluations based on realistic tasks to verify accuracy, evidence quality, and usability of AI-powered products. - Familiarity with Figma’s products. ## Location & employment - Full-time role based in New York City or San Francisco hub, or remotely in the United States. ## Compensation (Pay Transparency) - **Annual Base Salary Range:** **$169,000 — $250,000 USD** ## Equal opportunity Figma is an equal opportunity workplace and is committed to providing reasonable accommodations for individuals with disabilities throughout
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