Solutions Architect, AI Intake
Eve · San Francisco (Hybrid); San Mateo, CA (Hybrid)
About this role
**Solutions Architect, AI Intake — Eve Legal** ## About Eve Eve is redefining legal technology for plaintiff law firms. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case—from intake through resolution. ## About This Opportunity Every plaintiff firm’s next case starts with a phone call. At Eve, more and more of those calls are answered by an **AI voice agent** that qualifies potential clients and creates leads **with no human in the loop**. As an **Intake AI Architect**, you’ll own intake setup end to end and become the deepest expert in the voice agent experience—covering barge-in/turn-taking, staying on script across long multi-branch flows, tool calls without dead air, and handling callers who go off script. This is both a **build role** and a **product role**: you’ll see every intake setup at Eve, define what’s needed, and help shape how the role (and platform) grows. ## Location & Travel - On-site in **San Francisco or San Mateo preferred**; **remote open** - Expect **regular travel** to client sites - If remote: plan for about **one week per month** in the Bay Area with the Intake team ## What You’ll Do - **Own intake setup end to end**: map lead flow to “onboarding complete” (voice agent, phone system, lead sources, lead management + document systems, scoring). Success means firms stay live—not just configs shipped. - **Make the voice agent fit**: translate what the firm asks for into what it actually needs; configure, launch, and iterate based on real calls. - **Shape the product**: feed what you learn across firms back to product and engineering—be the strongest voice on what gets built next for intake. - **Make firm requests disappear**: handle change requests quickly, then fix root causes in the product or default templates. - **Help build how Eve evaluates voice agents**: turn call reviews into repeatable eval processes; define what “the right thing” looks like and test against model/platform upgrades, interruptions, off-script callers, and long flows. - **Be the expert others learn from**: write runbooks and training so Customer Success and Legal AI Architects can run most setups without you. ## Problems You’ll Take On - A firm going live next week with a complex transfer tree—take it from questionnaire to live calls and tune until transfers land correctly. - A voice agent that fumbles existing clients calling for case updates—rework the call flow and prove it on real calls. - Referral partner leads that never reach Eve—trace the gap and close it. - Convert call reviews into a repeatable test set that catches issues before the firm does. ## What You’ll Work With - Eve’s **voice agent platform** (prompts, configuration, admin tooling) - **Call recordings, transcripts, and lead data** - **Eval tooling** (including an internal Slack agent for building/running eval datasets, plus Braintrust) - Each firm’s stack: phone systems, web forms/chat, lead management (e.g., Lead Docket), document management ## What We’re Looking For - **3+ years** experience in intake, legal operations, implementation, or building with AI - **You know intake from the inside** (plaintiff firm or similar high-volume, phone-first operation; or you’ve implemented intake systems). You understand edge cases like catastrophic injury callers needing a partner now, existing clients calling for updates, statute-of-limitations timing, and conflict checks. - **You test AI (or want to)**: you’
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