Workato Administrator (Remote)
Rula · Remote - United States
About this role
## Workato Administrator (Remote) ### About the Role We’re hiring a **Workato Administrator** to own the automation that connects the systems Rula runs on. Workato sits between **Salesforce, Zendesk,** and the tools our operations teams use every day—so your work directly impacts outcomes for **providers and patients**. **Day to day, you will:** - Build automations that remove manual work for operations teams - Investigate integration failures, ensure they fail visibly going forward, and improve reliability - Identify process areas that are more expensive or fragile than they need to be - Partner with Technical Program Managers, Salesforce Administrators, and developers on the Business Systems team - Take real ownership of the platform and help shape how automation reduces manual work across the company ### Required Qualifications - **2+ years** hands-on experience building and maintaining **enterprise integrations in Workato** (or comparable platforms like MuleSoft, Boomi, Tray.io) - Direct experience administering **Salesforce** or serving as the primary integration owner in close partnership with a Salesforce team - Proven experience troubleshooting **production integration failures**, diagnosing root causes, and building robust error handling + monitoring - Working knowledge of **REST APIs, JSON, webhooks, authentication mechanisms**, and external ID matching between systems - Track record of identifying manual/inefficient operational processes and delivering automated solutions with measurable results ### Preferred Qualifications - Official **Workato Certification** - Experience serving as the sole/primary administrator owning an enterprise integration platform - Strong data architecture foundation (system-of-record boundaries across integrated systems) - Self-directed mindset with ability to own and drive the platform with minimal supervision - Strong familiarity with **Salesforce data architecture** (standard/custom objects, relationships, external lookup keys) ### Location / Remote Notes - **Remote-first** company - Hiring in **most U.S. states**, **excluding Hawaii** ### Benefits (Full-time) - **100% remote** work environment (U.S.-based; not hiring in Hawaii) - Attractive pay and benefits with **full transparency of pay ranges** - Comprehensive health benefits: **Medical, dental, vision, life, disability, FSA/HSA** - **401(k)** plan access - Generous time off, including **2 company-wide shutdown weeks** each year (for most employees) - **Paid parental leave** (all parents) - **Employee Assistance Program (EAP)** - Quarterly department stipend for team-building/in-person gatherings - Community & employee resource groups - **Home office stipend** + **$50/month** internet/cell phone support - Wellness at Rula program: year-round initiatives + **$50/month** wellness stipend ### Our Team We’re serious about **well-being**, and committed to **diversity, equity, and inclusion**—building a culture where employees feel safe, seen, heard, and valued.
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