Director, Growth Engineering
Chime · San Francisco, CA, USA
About this role
**Director, Growth Engineering** ## About the role Growth is how millions of people find Chime, set up direct deposit, transact every day, unlock all the features and benefits Chime offers, and keep coming back. The Growth Platform is the engine behind it—Web, Paid, Notifications, Incentives, Targeting, Experimentation, and Personalization—used by every Growth team at Chime. Chime is looking for a Director to lead this org and build what comes next: an AI-native, agentic growth platform where AI/ML helps decide what each member sees, when, and on which channel, and where AI agents design, run, and learn from experiments autonomously—so Chime learns faster every week. ## In this role, you can expect to - Lead the Growth Platform org: a team of tech lead managers (TLMs) and senior engineers across Web, Paid, Notifications, Incentives, Targeting, Experimentation, and Personalization. Report to the VP of Growth Engineering. - Set the multi-year vision and roadmap. Turn seven separate systems into one connected growth platform with shared member data, decisioning, and measurement. - Make the platform AI-native and agentic: apply ML and GenAI to targeting, bidding, content, incentives, and send-time optimization. - Invest in agentic flows across the platform, starting with self-learning experiment agents that generate hypotheses, launch and monitor tests, read results, and feed learnings into the next round. - Build evaluation, guardrails, and human oversight to keep the system safe. - Help Growth teams ship faster by enabling squads, marketers, and partners to launch, target, personalize, and measure changes in days rather than weeks. - Partner closely with Product, Marketing, Data Science/ML, and Analytics leaders—co-own the plan, make trade-offs openly, and tie platform bets to key metrics (new direct depositors, retention, acquisition efficiency). - Hire, coach, and grow strong tech lead managers who stay hands-on technically while leading their teams. - Keep the platform reliable, cost-efficient, and compliant—partner with Risk, Compliance, and Privacy to ensure consent, fairness, and member trust from day one. ## To thrive in this role, you have - 10+ years in software engineering, including 5+ years leading teams and at least 2 years leading tech lead managers (or other leaders). You can balance technical ownership with people leadership. - A track record building growth/marketing platforms relied on by many teams (experimentation, targeting, messaging, incentives/rewards, paid attribution, personalization). - Hands-on experience shipping ML-powered systems for real-time product decisions (ranking, propensity/uplift models, bandits or similar), plus experience building LLM-based agents/agentic workflows in production—along with practical evaluation, governance, and scaling. - Deep experimentation and measurement expertise—ability to prove lift and keep tests trustworthy at high volume. - Strong distributed systems and data architecture judgment (real-time event pipelines, feature stores, low-latency decisioning, high-volume messaging). - Clear executive communication and a history of earning buy-in across Product, Marketing, and Data Science. - Bonus: fintech or other regulated industry experience, paid acquisition/mobile measurement, or leading a large platform migration. ## What we offer (highlights) - **In-office policy:** four days a week in the office; Fridays from home for those near an office (plus team/company events depen
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