Customer Programs Manager
Skyflow · United States
About this role
**Customer Programs Manager** **About Skyflow** Skyflow secures the flow of data across datastores, models, and agents—helping enterprises protect sensitive data, enable safe AI deployment, and unlock value from applications, data platforms, and AI systems. Skyflow is trusted by Fortune 500 enterprises and leading SaaS companies across financial services, healthcare, retail, travel, and hospitality. (Headquartered in Palo Alto, CA; founded in 2019.) --- ## **About the Role** As a **Customer Programs Manager**, you will orchestrate the implementation of Skyflow’s most important customers—managing **end-to-end delivery** from **contract signing through successful Go-Live**. You’ll serve as the **primary point of contact** and steward **bespoke implementations** with Product Managers and Solutions Architects, while managing relationships with strategic enterprise customers. You’ll help customers protect and govern sensitive data by demonstrating and validating how the **Skyflow Privacy Vault** and **Privacy API** enable agility while ensuring **trust and compliance**. --- ## **What You’ll Do** - Own **end-to-end delivery** of strategic customer programs: contract → implementation → integration → validation → **go-live**. - Lead complex enterprise implementations, navigating ambiguity and ensuring progress against **timelines and objectives**. - Work hands-on with customer technical teams to understand **data architectures**, analyze datasets, run/troubleshoot **pipelines**, interact with **APIs**, validate data flows, and resolve integration issues. - Partner with customers to identify gaps, gather requirements, assess constraints, and develop practical solutions (including **large-scale data migrations** and **AI data sanitization** use cases where applicable). - Build deep expertise in **Skyflow Privacy Vault**, **Privacy APIs**, SDKs, and integration capabilities to guide secure, scalable, privacy-first architectures. - Orchestrate cross-functional execution across **Product, Engineering, Solutions Engineering, Solutions Architects**, and other teams—managing dependencies and resolving technical blockers. - Define program goals, milestones, operating models, communication plans, success criteria, and **risk mitigation** strategies. - Proactively manage expectations: communicate risks/trade-offs transparently and challenge assumptions when needed to protect delivery. - Build strong customer relationships by translating business objectives and end-user challenges into actionable implementation plans. - Drive continuous improvement by identifying recurring challenges, improving delivery practices, and incorporating customer feedback. - Communicate program progress, risks, issues, mitigation plans, and outcomes to customers and internal leadership. - Travel to customer sites as needed for workshops, critical milestones, and strategic engagements. --- ## **What You Have** - **15+ years** of technical experience with SaaS platforms, data infrastructure, software engineering, technical consulting, or related domains, including **7+ years** in customer-facing roles. - Hands-on background in Product, Business Analysis, Engineering, Technical Consulting, or related fields—demonstrated ability to solve technical problems and drive implementation outcomes. - Strong technical acumen: ability to run/troubleshoot **data pipelines**, interact with **APIs**, interpret API responses, and analyze customer datasets. - Experience with **API-centric
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