Senior IT Operations Engineer
BigID · Remote- USA East Coast
About this role
**Who we are** BigID is an innovative tech startup focused on data security, compliance, privacy, and AI data management. We help customers reduce risk, drive innovation, achieve compliance, build trust, make better decisions, and get more value from their data. **Senior IT Operations Engineer** **Location:** EST Time Zone **Compensation:** $145,000–$165,000 + 13–15% bonus **Reports to:** VP of IT --- ## About the role BigID is hiring a **Senior IT Operations Engineer** to own the workflows and integrations that span multiple tools—especially the gaps where no one else has clear ownership. You’ll build automation that connects systems, run the identity layer that controls access, and bring AI tooling to teams across the company. This is an **individual contributor** role with significant room to lead: set technical direction, take projects from first request through rollout, and handle both planned work and service desk escalations. We run internal IT with a **DevOps mindset**: systems are defined as code, changes ship through **CI/CD**, and repetitive work gets automated before it’s done manually. Part of the global IT team is in Tel Aviv, so you’ll also be the **North American contact** for urgent requests, escalations, and production incidents when they’re offline. --- ## Example projects - Connecting Claude to a team’s tools (e.g., adding an MCP-backed data source to a Slack channel and defining access) - Building an Okta Workflow that applies conditional access to strengthen security - Writing an AWS Lambda behind API Gateway to link two systems (Terraform + GitLab CI/CD) - Diagnosing a failing Workato recipe caused by a malformed payload - Tracing an email bounce to its root cause in Google Workspace --- ## What you’ll do ### Automation and integration - Own automation in **AWS (Lambda, API Gateway)** and **GCP**, defined as code with **Terraform** and deployed through **GitLab CI/CD** - Own **Okta Workflows** (main automation engine), **Workato**, REST APIs, and webhooks - Write scripts in **Python or Go** (and support integrations around Salesforce: Auth0, Slack, Jira, and your data warehouse) - Set up backups for critical systems such as **Jira, GitHub, and Okta Workflows** - Identify IT process gaps and build new automation ### AI enablement - Own the **Claude rollout**, including connectors and **Claude Tag in Slack** - Host and govern **MCP servers** (including the Cloudflare MCP portal) - Support other AI tools teams request (e.g., **Gemini** and **Copilot**) - Review new connectors for security and access scope; support internal agents ### Identity and access - Own **Okta** and **Auth0** administration (Auth0 Actions, **SCIM**, **MFA**, device trust, joiner/mover/leaver) - Connect Okta to access governance tools such as **Entitle** or **Lumos** ### Security and edge - Own **DNS, PKI, WAF, and rate limiting** in **Cloudflare**, plus email authentication (**SPF, DKIM, DMARC**) - Support **CloudFront** sites customers use and coordinate hosting changes with web agencies - Help the security team investigate findings ### Workplace tools and support - Own **Google Workspace, Jira, JSM, Confluence, Slack, and GitLab** - Work alongside owners of **Zoom, Microsoft 365**, and the wider SaaS stack - Handle **Tier 2 and Tier 3** service desk escalations - Troubleshoot **Windows and macOS** endpoints; manage vendor support cases - Support device-based access policies with the team managing **Kandji** and **Intune** ##
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