IT Operations Engineer
Roboflow · NY, SF or Remote
About this role
## IT Operations Engineer — Roboflow ### About Roboflow Roboflow’s mission is to make the world programmable. We build the tools, community, and resources to help people build and use computer vision models with AI. Today, over 1M+ developers use Roboflow’s open source and hosted tools. We value **ownership**, **accountability**, and a **bias toward action**—whether it’s a big initiative or a small fix. ### What you’ll do As our **IT Operations Engineer**, you’ll own corporate IT end-to-end: - **Identity & access**: manage SSO (Okta or similar), app integrations, groups, provisioning/deprovisioning, and MFA policy - **Devices**: manage our **macOS fleet** via MDM (enrollment, configuration profiles, patching, encryption) - **Employee lifecycle**: run onboarding and offboarding so employees are productive on day one and fully closed out the same day - **Support**: be the go-to for hardware/software/account issues and turn recurring questions into docs or self-serve fixes - **Office IT**: support hubs (Wi‑Fi, conference rooms, printers) - **Automation**: script and automate repetitive IT work (onboarding workflows, provisioning, device compliance checks) - **SaaS & vendors**: manage licenses, renewals, spend, and unused seats - **Security & compliance support**: keep IT controls healthy, follow up on exceptions, and help collect audit evidence (e.g., SOC 2 Type 2, HIPAA, future frameworks) You’ll be the **second member** of our IT & security function, working alongside our **Security & Automation Engineer** within Infrastructure. ### Skillset **Required** - 3–5 years in IT operations or systems administration (including 1–2 years at a startup/small, fast-moving team) - Hands-on admin experience with **Okta** or similar SSO (Microsoft Entra ID, OneLogin, JumpCloud) - Proven **macOS fleet management** with an MDM (Kandji, Mosyle, Jamf, Intune, or similar) - **Google Workspace** administration - Scripting ability (Python, Bash, or similar) and a habit of automating repeated tasks - Clear written communication (document as you go) **Nice to have** - Experience supporting SOC 2 / HIPAA / ISO 27001 audits or using compliance platforms (Secureframe, Vanta, Drata) - Okta Workflows or other no-code automation tools - Linux familiarity and basic GCP/AWS IAM - Experience supporting a remote team across time zones ### What this role is not - Not Windows administration (we run **macOS and Linux**) - Not traditional enterprise networking (we’re **cloud-first** with minimal on-prem beyond office hubs) ### Where you’ll work Roboflow is distributed across the **US and Europe**, with hubs in **New York City** and **San Francisco**. You can work from a hub, from home, or from co-working spaces. ### When you’ll work Primarily daytime hours in the US, with some synchronous meetings each week. Otherwise, a flexible schedule with room for asynchronous collaboration. ### Interview process (~4 hours) - **Recruiting intro** (30m) - **Hiring manager** (30–45m) - **Technical interview** (60m) - **Operations exercise** (75m) - **Security lead + cross-functional partner** (45m) - References + background check ### Compensation & benefits (highlights) - **$4,000/yr Travel Stipend** - **$350/mo Productivity stipend** - **$350/mo AI Tools stipend** - **$150/mo team lunch stipend** - **$500 one-time home office stipend** - Cover up to **100% health insurance** for you and your partner/family - **Equity** in the company ### Links - How we work together: https://
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