Staff Software Engineer (Full-stack/Backend)
hims & hers · USA
About this role
## Staff Software Engineer (Full-stack/Backend) ### About the Role Hims & Hers is seeking a **Staff Software Engineer** to join the **Subscriptions and Membership Platform** team. This role is highly visible and will help drive **patient retention, engagement, and satisfaction** by shaping how customers are activated and reactivated across the platform. ### You Will - Lead the **design and architecture** of scalable, performant backend solutions - Own architecture for **core subscription and membership systems**, including: - billing correctness - lifecycle state management - plan changes, cancellations - workflow orchestration across **commerce, pharmacy, and fulfillment** - Partner cross-functionally with engineering teams across **commerce, clinical care, pharmacy, and fulfillment** - Provide mentorship on best practices, design patterns, and coding standards - Advocate for team technical needs within the broader engineering organization - Support product discovery via **prototypes and experiments** - Partner with product and design to enable an intuitive end-to-end customer experience - Drive strategic technical decisions to improve **security, scalability, and performance** - Break down complex projects into actionable tasks - Establish and enforce consistent **coding and testing standards** - Reduce technical debt and improve workflow efficiency - Implement tools/processes for **monitoring, incident response, and performance optimization** - Use analytics and monitoring to show how engineering impacts key **activation/reactivation KPIs** - Analyze metrics and user feedback to continuously improve the platform - Maintain thorough technical documentation - Conduct code reviews and facilitate knowledge-sharing ### You Have - **8+ years** of software engineering experience - **2+ years** in a Staff Engineer (or equivalent senior technical leadership) role - Proven experience building platform infrastructure that drives retention/engagement/satisfaction (preferably in **AWS**) - Backend proficiency: **Spring, Java, Kotlin, PostgreSQL** - Experience optimizing web service metrics (speed, reliability, etc.) - Experience with workflows (**Temporal**), monitoring (**Datadog**), experimentation frameworks (**Growthbook, Optimizely**, etc.), and CI/CD (**CircleCI, GitHub Actions**, etc.) - Strong problem-solving and strategic thinking - Excellent communication and collaboration across teams - Ability to prioritize multiple projects without management oversight - Knowledge of front-end technologies: **HTML, CSS, JavaScript** (React, React Native, NextJS, GraphQL, TypeScript) ### You’ll Be Successful If You - Bring clarity in ambiguous situations and stabilize during uncertainty - Foster trust and collaboration across diverse teams - Balance confidence with humility; address conflicts constructively with empathy - Drive execution with urgency and focus on critical priorities - Champion customer-centric design and ensure customer priorities are reflected - Take accountability for outcomes and long-term success of technical systems - Proactively identify and address risks/gaps - Promote curiosity, continuous improvement, and innovation - Influence decisions with well-reasoned arguments and support alignment after decisions ### Benefits (Highlights) - Competitive salary & equity - Unlimited PTO, company holidays, quarterly mental health days - Comprehensive health benefits (medical/dental/vision) + parental leave - Employee Stock Pur
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