Manager, Forward Deployed Services
Doss · San Francisco
About this role
## Manager, Forward Deployed Services ### About DOSS DOSS is building an operations cloud for the real world—an AI-native platform for physical product businesses to manage the flow of **goods, dollars, and data** in real time across: - Procurement - Inventory - Orders - Fulfillment - Finance DOSS replaces spreadsheet chaos and rigid, consultant-heavy ERPs with fast time-to-value and an adaptable platform built on its **Adaptive Resource Platform (ARP)** and a unified operational data model. DOSS recently raised a **$55M Series B** (co-led by Madrona and Premji Invest). Learn more: https://www.doss.com/news/doss-raises-55m-series-b ### About the Role The **Forward Deployed Services (FDS)** team is the core engine of DOSS and the success of our customers. As a **Portfolio Manager**, you sit at the intersection of **product, data, operations, implementation, and customer partnership**. You will: - Lead a team of **Forward Deployed Product Manager (FDPM)** ICs - Stay deeply hands-on as a **player-coach** - Own a portfolio of Doss’s most complex, high-value client relationships - Lead your team through the full **post-sales lifecycle** **Post-sales lifecycle you’ll lead:** - **Discovery:** partner with client leadership to analyze operational and financial workflows (goods, information, money) - **Product Design:** data model, workflows, and integrations - **Build/Configure:** on the DOSS platform - **UAT & Go-live** ### What You’ll Do - Lead a team of FDPMs across a portfolio of upper mid-market and enterprise clients - Be accountable for team output, client outcomes, and individual development - Stay hands-on across discovery, design, implementation, and go-live (player-coach) - Own the success of Doss’s most complex client relationships - Conduct cross-functional deep dives to map end-to-end business processes and workflows - Drive and contribute to new product capabilities supporting upper mid-market and enterprise growth - Set best-in-class practices and processes across the team (build what doesn’t exist, improve what does) - Translate process flows into product design and configuration within the DOSS platform - Partner with technical teams on integrations and data migrations - Lead UAT, training, and go-live support; build relationships that drive retention and expansion - Coach FDPMs on client management, problem-solving frameworks, and delivery quality - Create feedback loops that accelerate team growth - Drive automation and AI-forward improvements to product and customer lifecycle processes ### What We’re Looking For - **5+ years** leadership experience in engineering, consulting, finance, operations, product operations, or technical program management - Experience leading or mentoring others (ERP experience is a plus, not required) - **Systems thinker**: can traverse and untangle interconnected people/process/technology systems—and teach others - **Player-coach mentality**: lead by doing; model the work and hold the bar - Thrives in **high-intensity** environments (startups/consulting/finance preferred) - **Technical from first principles**: can reason through hard problems and break them down for your team - **Strong analytical mindset**; **SQL** experience is a plus (not required)
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