Lead Professional Services Engineer, Actimize
NICE · USA - Remote
About this role
**Lead Professional Services Engineer (Actimize)** At NiCE, we don’t limit our challenges—we challenge our limits. We’re ambitious, game changers, and we play to win. We set the highest standards and execute beyond them. ## Role Overview As a **Lead Professional Services Engineer**, you’ll play a mission-critical role deploying our software across **cloud and on-premise** environments—empowering global organizations with **real-time analytics** that improve customer experiences. You’ll bridge the gap between **engineering, architecture, and real-world deployment**, serving as the go-to expert for **installation, configuration, optimization, and troubleshooting**. ## What You’ll Own - **Deploy & Optimize:** Lead rollouts of our analytics suite across **cloud, hybrid, and on-premise** environments. - **Be the Fixer:** Troubleshoot production issues across **networks, servers, databases, and integrations**, working with cross-functional teams to keep systems running smoothly. - **Shape the Tech:** Collaborate with **product, data engineering, and platform** teams to improve **performance and scalability**. - **Enable Customers:** Work hands-on with **enterprise clients** to build environments supporting their **data, analytics, and security** workflows. ## What You Bring You’re a problem-solver and communicator who can build trust and execute in high-stakes situations. You also have: - **SQL Server administration** experience (provisioning users, writing queries, performance, backups/restores) - Hands-on skills with **networking protocols**, **certificates**, **DNS/DHCP**, **SSO/SAML**, **ODBC**, and cloud-based systems - Familiarity with **CI/CD pipelines**, modern security principles, and **container-based** app delivery - Working knowledge of **Windows Server**, **IIS**, **NTFS/UNC security**, and scripting (e.g., **PowerShell**) - Exposure to messaging/data platforms such as **RabbitMQ**, **Elasticsearch**, **MicroStrategy (Strategy)**, and **ETL tools** - Ability to dissect technical issues in unfamiliar systems and collaborate with internal teams and customers to resolve them quickly ## Why This Role Matters In a world increasingly driven by data and AI, our analytics platform is a core differentiator for how businesses understand and improve customer journeys. Your work will impact: - **Product reliability and performance** in enterprise-scale deployments - **Customer adoption and trust** - How businesses unlock insights to improve service and engagement at scale ## Why You’ll Love Working Here - Work with **cutting-edge tech** in a fast-moving, customer-first environment - Freedom to **learn, grow, and experiment** with new tools and approaches - A team that values **collaboration, curiosity, and results** ## Requirements / Qualifications - **Bachelor of Science** in Computer Science, IT, Information Systems, or similar - **5–10 years** experience in enterprise system administration and technology/software development (degree can be substituted) - Excellent **analytical and troubleshooting** skills - **“Can Do”** positive approach and solution-oriented mindset - Excellent **written and verbal communication** - **Customer-facing delivery** experience - Experience deploying enterprise-class software using a variety of technologies (desirable) - Self-motivated; able to work **independently and as part of a team**; able to think creatively - **Flexible working schedule** required - **Weekend work** required (usually no more tha
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