Senior Cloud Support Engineer - Managed Inference
Crusoe · Denver, CO - US
About this role
## Senior Cloud Support Engineer — Managed Inference ### About Crusoe Crusoe is building the future of AI infrastructure—accelerating the abundance of energy and intelligence. As a vertically integrated AI infrastructure company, Crusoe owns and operates each layer of the stack (from electrons to tokens) to power ambitious AI workloads. ### About This Role As a **Cloud Support Engineer**, you’ll be the primary technical point of contact for customers using **Crusoe Cloud** to run high-performance GPU compute. You’ll help customers advance their AI strategies and enable breakthroughs across areas like **AI/ML, physics simulations, and computational biology**. This is a **full-time** role. ### What You’ll Be Working On - **Customer Support:** Provide technical support via **Zendesk**, meet **SLAs**, and maintain **CSAT (95%+)** - **On-Call Rotation:** Participate in a **24/7** on-call rotation for critical issue resolution - **Troubleshooting:** Diagnose and resolve issues involving **VMs, hardware failures, and scaling tests** using **CLI** and internal tools - **Alert Triage & Maintenance:** Handle alert triage, prepare for maintenance windows, and conduct **node delivery testing** - **Collaboration:** Partner with **SRE, Networking, and Storage** teams through triage to **root cause analysis (RCA)** delivery - **Global Teamwork:** Follow global collaboration and handoff processes for ticketing and on-call procedures - **Knowledge Sharing:** Create onboarding/training materials, update the knowledge base, and maintain **SOPs** ### What You’ll Bring to the Team - **Education/Experience:** Bachelor’s degree in IT/CS/Engineering (or related) **or 2+ years** equivalent technical experience - **Linux Proficiency:** Strong **CLI** skills in Linux environments - **Version Control:** Proficiency with **Git** - **Customer Support Experience:** **2+ years** (as described in the source) > Note: The provided job description text appears truncated near the end of the requirements section.
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