Head of Technical Operations (TechOps)
Formlabs · Somerville, MA
About this role
**About Formlabs** Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. **Head of Technical Operations (TechOps)** As the **Head of Technical Operations (TechOps)** at Formlabs, you’ll own the foundation the whole company runs on: our global network, on-premise servers, endpoints, IT service desk, identity and access, and the security program that protects Formlabs and our customers’ data. This is a **single, combined leadership role** where you’ll lead as a **player-coach**. **Team & Reporting** - Lead a global team of **7** across network administration, systems administration, help desk, and cybersecurity - Support offices in **Somerville (MA), Germany, Budapest, and Shenzhen** - Join the **Systems** team and report to the **CIO** - **Onsite role** based in **Somerville, MA** --- ## The Job - **Team Leadership:** Lead, coach, and develop a team of 7 across network, systems, help desk, and cybersecurity. Set priorities and grow automation/scripting skills. - **Network & Connectivity:** Own the **Cisco Meraki** estate across four countries (SD-WAN, site-to-site VPN, firewalls, segmentation, Wi‑Fi, ISP circuits, cloud VPN tunnels, remote access) including connectivity/compliance requirements for **China**. - **Strategy & Roadmap:** Define and drive a combined infrastructure and security roadmap balancing reliability, risk, cost, and user experience—communicating in business terms to the CIO, CFO, and leadership. - **Servers & Resilience:** Own on-prem compute (**Proxmox**) and its services (lifecycle, patching, monitoring, backup + tested restores, disaster recovery). Decide what stays on-prem vs. moves to cloud/SaaS. - **Security Program:** Own the cybersecurity program end-to-end (policy, risk register, vulnerability/patch management, endpoint protection, email & SaaS security, logging, DLP, incident detection/response runbooks, and exercises). - **Staffing Model & Services:** Lead how the team is staffed and which services are built in-house vs. sourced from managed partners; hold partners accountable to scope and **SLAs**. - **Identity & Access:** Own joiner/mover/leaver, **SSO & MFA**, privileged/break-glass access, and admin hygiene across **Google Workspace** and core SaaS with an auditor-ready evidence trail. - **IT Service Desk & Endpoints:** Ensure a fast, friendly, measurable help desk for ~**800 employees** (ticket SLAs, onboarding/offboarding, laptop lifecycle + MDM, conference room/A/V, site support). Personally own the hardest escalations. - **Automation & AI:** Replace manual repeatable work with automation and AI-assisted workflows across provisioning, monitoring, ticket triage, and reporting. - **Vendors & Budget:** Own infrastructure/security vendor portfolio and budget (contracts, renewals, licensing, hardware refresh plans) and make clear build/buy/partner tradeoffs. - **Documentation & Continuity:** Maintain diagrams, inventories, runbooks, and on-call/escalation coverage so no system depends on a single person. --- ## You - **Experience:** **8+ years** in IT infrastructure and/or security, including **2+ years** leading teams; ideally in a **500–2,000** person company with multiple international sites. - **Network & Systems Depth:** Hands-on expertise in enterprise networking (routing, VPN, firewalls, segmentation, Wi‑Fi) and server virtualization. - **Security Leadership:** Practical experience building/r
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