Head of Information Technology (IT)
Formlabs · Somerville, MA
About this role
**Join Formlabs — Head of Information Technology (IT)** Bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. As the **Head of Information Technology (IT)** at Formlabs, you’ll own the foundation the whole company runs on: our global network, on-premise servers, endpoints, IT service desk, identity and access, and the security program that protects Formlabs and our customers’ data. This is a **single, combined leadership role** where you’ll lead as a **player-coach**. --- ## What you’ll do - **Team Leadership:** Lead, coach, and develop a team of **7** across network administration, systems administration, help desk, and cybersecurity. Set priorities, build technical leadership, and grow automation/scripting skills. - **Network & Connectivity:** Own the **Cisco Meraki** estate across four countries—**SD-WAN**, site-to-site VPN, firewalls, segmentation, Wi‑Fi, ISP circuits, cloud VPN tunnels, remote access, and connectivity/compliance requirements for **China**. - **Strategy & Roadmap:** Define and drive an infrastructure + security roadmap balancing reliability, risk, cost, and user experience—communicating in business terms to the **CIO, CFO, and leadership**. - **Servers & Resilience:** Own on-prem compute (**Proxmox**) and services running on it: lifecycle, patching, monitoring, backup + tested restores, and disaster recovery. Decide what stays on-prem vs. moves to cloud/SaaS. - **Security Program:** Own cybersecurity end-to-end: policy, risk register, vulnerability/patch management, endpoint protection, email + SaaS security, logging, data loss prevention, incident detection, response runbooks, and exercises. - **Staffing Model & Services:** Lead how the team is staffed and which services it relies on. Decide build vs. managed service/security partners, and hold partners accountable to scope and **SLAs**. - **Identity & Access:** Own joiner/mover/leaver, **SSO + MFA**, privileged and break-glass access, and admin hygiene across **Google Workspace** and core SaaS—with an auditor-ready evidence trail. - **IT Service Desk & Endpoints:** Ensure a fast, friendly, measurable help desk for **~800 employees**: ticket SLAs, onboarding/offboarding, laptop lifecycle + **MDM**, conference room/A/V, site support, and personally own the hardest escalations. - **Automation & AI:** Replace manual work with automation and AI-assisted workflows across provisioning, monitoring, ticket triage, and reporting so the team scales with the company. - **Vendors & Budget:** Own infrastructure/security vendor portfolio and budget: contracts, renewals, licensing, and hardware refresh plans. Make clear build/buy/partner tradeoffs. - **Documentation & Continuity:** Maintain diagrams, inventories, runbooks, and on-call/escalation coverage so no system depends on a single person. --- ## What we’re looking for - **Experience:** **8+ years** in IT infrastructure and/or security, including **2+ years** leading teams; ideally in a mid-sized (**500–2,000**) company with multiple international sites. - **Network & Systems Depth:** Hands-on expertise in enterprise networking (routing, VPN, firewalls, segmentation, Wi‑Fi) and server virtualization. - **Security Leadership:** Practical experience building/running a security program without a large dedicated security team (e.g., EDR, identity, vulnerability management, incident response). - **Service Mindset:** Care about employee experience, mea
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