Manager of Applied AI, Solutions Support Engineering
Wiz Inc · Remote - USA
About this role
**Manager of Applied AI, Solutions Support Engineering** ## About Wiz Wiz is redefining security for the AI era—connecting code, cloud, and runtime into a single shared context to help teams secure cloud and AI applications. Wiz is trusted by security teams worldwide and is now powered by Google, leveraging Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across environments. ## Minimum qualifications - 2+ years of experience leading or managing a team of internal tool developers, automation engineers, or systems developers (technical direction, Agile sprints, and managing epics/defects in Jira) while staying hands-on in the code. - 5+ years of hands-on development experience building internal tools, backend services, APIs, and web applications using **Python** and **TypeScript/JavaScript** (e.g., Node.js, React). - Hands-on experience with **Zendesk** and **Salesforce** administration/development, including owning Zendesk configurations and apps, writing **Salesforce Apex**, working with custom objects/workflows, and integrating with **ServiceNow**. - Practical experience deploying and maintaining cloud-hosted services on **GCP** (or AWS/Azure) using containers, relational databases (e.g., PostgreSQL), data warehouses (e.g., BigQuery), and message queues. - Hands-on experience using **AI models**, APIs, prompt engineering, and AI-assisted coding tools to build internal applications, automate operational workflows, and accelerate development. - Experience with development/deployment tooling including **Terraform**, **Docker**, **Git**, **CI/CD**, and managing changes across cloud services and CRM sandboxes. - Must meet **EAR part 772** and **ITAR 120.15** definition of a U.S. person and reside in the contiguous United States. ## Preferred qualifications - Experience connecting AI tools/workflows to internal systems using **Model Context Protocol (MCP)** servers, tool proxies, and AI models/coding tools (e.g., Gemini, Claude Code). - Experience building custom UI components, embedded apps, and integrations across **Zendesk**, **Salesforce**, and **ServiceNow** (e.g., Zendesk Apps Framework (ZAF), Salesforce Lightning Web Components (LWC)). - Track record building practical productivity tools (e.g., Chrome/VS Code extensions, cloud-hosted workspaces). - Experience building ticket routing/scheduling tools that account for queues, engineer skills, and global shift coverage. - Familiarity integrating workplace/support tools like **Slack** (bots/workflows), **Jira**, **Zoom**, and BI reporting pipelines. - Prior customer-facing experience in a technical support role (preferably at a B2B technology company). ## About the job Technical support at Wiz is core to how the platform works and how customers experience “magic” every day. As an **AI-first** technical leader, you’ll guide a team of internal tool and automation developers who build the tools and architecture that power the support experience. You will lead the builders behind Wiz’s support platform ecosystem (not direct management of customer-facing support engineers). You’ll own the primary **Zendesk** ticketing environment, build integrations with **Salesforce** and **ServiceNow**, and lead development of intelligent ticket routing plus automated triage, pre-investigation, and resolution workflows. ## Responsibilities - Lead, mentor, and guide an AI-first team of internal tool and automation developers; run sprints in Jira; ma
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