Principal SRE
Backblaze · Remote - US
About this role
**About Backblaze** Backblaze is the object storage leader in the open cloud movement, helping customers unlock budgets, unburden administrators, and unleash innovators with purpose-built cloud storage. Founded in 2007, Backblaze completed a traditional IPO on the Nasdaq in 2021. Today, Backblaze generates over **$136M ARR** and manages **3B+ GB** of storage for **500K+ customers** across **175+ countries**. --- ## **About the Role (Principal SRE)** Backblaze is seeking a **Principal Site Reliability Engineer (SRE)** to help ensure the **stability, scalability, and reliability** of production systems. You’ll collaborate across cross-functional teams to design, implement, and continuously manage Backblaze’s core infrastructure. You’ll also demonstrate strong **observability** skills, drive **process/service improvements**, and leverage **AI and automation** to mitigate issues faster and meet customer demand. This is a technical leadership role with a long-term strategic focus on **platform stability**, working across the organization—including executives and customers. --- ## **Key Responsibilities** ### **Service Reliability & Operations** - Own the **availability and durability** of critical services across production environments and be accountable for outcomes. - Work independently, take ownership, and drive projects from problem discovery through resolution. - Help design service health metrics using **SLIs, SLOs, and error budgets**; escalate when thresholds are at risk. - Participate in leadership **on-call rotations**, incident response, and post-incident reviews to drive improvements. - Follow established **ITIL/OSS** processes (incident, change, problem, capacity management). ### **Architect and Design** - Design automation for common operational tasks to reduce manual intervention and toil. - Collaborate with engineering on storage design and performance expectations against product SLAs. - Define monitoring/logging/alerting frameworks (e.g., **Prometheus, Grafana, Catchpoint, ELK**) and integrate runbooks with **FireHydrant**. - Work with **CI/CD**, configuration management, and infrastructure as code tools (**Terraform, Ansible, Jenkins**). - Write scripts (e.g., **Bash, Python, Go**) to improve reliability and efficiency. ### **Collaboration** - Partner with engineering, customer success, product, and operations to support resilient system design and operations. - Work with customers to ensure stability prioritization reflects their needs and experiences. - Work with vendors/service providers to troubleshoot issues and track SLA performance. - Document systems, share learnings, and help grow a reliability-minded engineering culture. ### **Continuous Improvement** - Lead cross-functional teams to identify gaps in observability and operations processes, and define prioritization strategy. - Identify recurring issues and propose long-term improvements with actionable plans. - Promote reliability-focused practices across development and operations teams. --- ## **Qualifications** ### **Education & Experience** - Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience). - **10+ years** experience in site reliability, systems engineering, or operations (hyperscaler experience preferred). - Experience with large-scale production systems, including establishing operational procedures/runbooks and onboarding others. ### **Technical Skills** - Strong **Linux** systems administration
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