Integration Support Engineer
Flexport · San Francisco, California, United States
About this role
## About Flexport At Flexport, we believe global trade can move the human race forward. Our mission is to make global commerce easy—powered by innovative technology and exceptional people. ## The Opportunity — Integration Support Engineer The Ecosystem team’s mission is to make information exchange in global trade easy for everyone by efficiently, securely, and reliably connecting the Flexport Platform with the external Global Trade Ecosystem. In this role, you’ll support integrations that exchange data between Flexport and customers/partners. You’ll serve as a subject matter expert (SME) for customers using Flexport self-service APIs, help investigate integration issues, and work with internal teams to improve reliability and scalability. ### What you’ll do - Proactively support integrations in production: monitor, triage inbound requests, investigate end-to-end, and contribute to the integration support knowledge base. - Drive resolution for high-priority production incidents, perform root cause analysis (RCA), and implement permanent fixes or workarounds. - Partner with internal operations and technical teams to improve integration success rates; lead customer/third-party meetings as needed. - Identify and execute integration improvement enhancements (and/or surface platform-level improvements). - Act as a technical expert in logistics integrations, including EDI standards, Boomi (iPaaS), and Flexport public/private APIs. - Transition new integrations from “build” to “support,” and influence the product roadmap based on recurring support trends. - Optimize support processes to meet SLAs; educate users on best practices and integration success guidelines. - Lead technical calls with customers and vendors; translate complex EDI/API issues into actionable business insights. - Create and maintain dashboards/charts to monitor integration health. - Own challenging tickets, identify systemic bottlenecks, and share lessons learned with peers to continuously improve. ### You should have - 3–5+ years of relevant experience in systems integration, technical support, or implementation engineering (plus a technical bachelor’s degree). - Strong knowledge of APIs (REST/SOAP) and EDI standards. - Comfort reading logs, querying databases, and understanding data flow in distributed systems. - Experience with data analytics/manipulation and systems integration across multiple data formats and connectivity methods. - SQL and at least one scripting/programming language (e.g., JavaScript/TypeScript, Python, Groovy) **or** experience with integration platforms like Boomi, MuleSoft, or webMethods. - Debug/monitoring experience (e.g., Postman, SQL clients, reporting tools like Looker) and familiarity with AWS (e.g., EC2, S3, SQS). - Experience using AI/LLMs to help debug/triage and generate reports. - Ability to support Flexport↔customer integrations with a high success rate; strong communication and cross-functional collaboration. - Strong prioritization skills and ability to manage multiple tickets while meeting support SLAs. ### Bonus points if you have - Deep logistics domain knowledge (Shipments, Orders, Invoices) and specific EDI sets (e.g., 850, 856, 214, 315). - iPaaS expertise—certified or highly experienced with Boomi (preferred), MuleSoft, or Workato. ## Location / Work Style - #LI-Onsite - #LI-VA1 ## Compensation (US) **Base salary range:** **$118,800 – $158,400 USD** (does not include bonus, equity, or benefits).
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