Business Operations, Growth
Decagon · San Francisco
About this role
## About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined—from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—**Just Get It Done**, **Invent What Customers Want**, **Winner’s Mindset**, and **The Polymath Principle**—shape how we work and grow. ## About the Team The **Growth** team is a **0 to 1**, high-leverage team within the Founders’ Office bridging sales, marketing, business operations, and engineering. We apply technical frameworks and tooling to inflect revenue growth at Decagon—from building internal product and AI tooling, to leveraging data and analytical rigor to inform prioritization decisions. Our remit: **accelerate deal flow** by identifying the most bottlenecked portions of the end-to-end customer lifecycle and fixing them. ## About the Role You will own projects from **identifying the pain point and first prototype** through **production operation** and **retrospectives on effectiveness**. You’ll help architect shared platforms and workflows that power Decagon’s end-to-end **sales and delivery pipelines**, and shape the norms of a growth engineering function at a pivotal moment in Decagon’s growth. Your work will be instrumental in ensuring Decagon can continue to **scale rapidly and successfully** in a large, competitive market. Current focus areas include: - Business operations & strategy - Growth marketing data pipelines - Account identification and scoring - Internal sales tooling for the GTM team ### In this role, you will - Work closely with sellers, revenue operations, growth marketing, and engineering to brainstorm creative solutions to increase pipeline and deal flow - Debug business problems end to end: hypothesis → data → vendor evaluation → ship features → establish the operating cadence that keeps it alive - Set the roadmap for tools, product, or operational rhythms that best accelerate revenue growth - Prioritize areas of focus and triage potential solutions - Stand up an end-to-end quantitative view of deal pipeline and movement, plus evaluation frameworks that quantitatively prove impact ## Your Background - **Technical foundation**: computer science, math, statistics, data science, or similarly quantitative - Comfortable combining **strategy frameworks** with **hands-on engineering** and a strong **metrics mindset** - You can identify the thing, build it, and prove whether it’s working - **Operating experience** at an early-stage company (product, zero-to-one building, or doing whatever’s needed) - **High slope**: we don’t expect deep industry/tooling experience—just the ability to pick it up fast ## Even Better If You Have - Consulting, technology diligence / investing, or strategy expertise paired with hands-on building experience - Exposure to go-to-market systems (Salesforce, HubSpot, Clay, Unify) - Experience building with LLMs in production or workflow automation tooling - Predictive/propensity modeling or lead scoring
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