Director of IT and Workplace
Hippocratic AI · Menlo Park
About this role
## Director of IT & Workplace ### About the role Hippocratic AI is hiring a **Director of IT & Workplace** to own both halves of a shared problem: the **employee technology platform** (identity, endpoints, networking, SaaS, and IT security posture) and the **physical environment** the company runs on (space planning, physical security, and AV for demos and all-hands). You’ll inherit a small, capable team and be accountable for leveling it up. You’ll serve as the **named owner for IT controls** in **HIPAA** and **SOC 2**, own the **IT and workplace budget**, and lead **IT/workplace integration** when acquiring companies. ### What you’ll do **Strategy, budget, and team** - Own a multi-year IT & workplace roadmap tied to the hiring plan; present tradeoffs and funding asks to leadership - Forecast, defend, and rationalize IT/workplace operating and capital spend (licenses, vendors, facilities) - Lead, coach, and grow the team; set expectations, run performance conversations, hire as scope expands, and build career paths - Define and publish service levels for ticket response, uptime, onboarding readiness, and workplace turnaround; report results to executives **Technology and infrastructure** - Own the identity platform: **Okta** (SSO, MFA, automated joiner/mover/leaver provisioning) and access governance - Own the endpoint fleet and SaaS portfolio (e.g., **Microsoft 365**, **Google Workspace**, **IRU**, and additional business apps) with enforced **MDM** baselines for encryption, patching, and configuration - Own network and connectivity for headquarters and remote workforce, with appropriate redundancy - Replace manual provisioning/access reviews/device setup with **scripted, auditable workflows** - Lead major programs end-to-end: platform migrations/upgrades, office buildouts, and integration of acquired companies **Security, compliance, and risk** - Accountable owner for IT controls in **HIPAA**, **SOC 2**, and customer security review programs (evidence collection and audit response) - Enforce least privilege and run recurring access certifications with documented outcomes - Partner with Security on incident response and vulnerability remediation; partner with Legal on data handling, retention, and discovery requests - Own corporate business continuity and disaster recovery: write plans, test, and remediate gaps - Treat protected health information and confidential data with the care customers and patients expect (non-negotiable) **Workplace and facilities** - Own day-to-day headquarters operations; lead space planning and buildouts aligned to the hiring plan - Manage physical security: access control/badging, visitor management, cameras, and emergency preparedness aligned to compliance obligations - Own conference room and event AV (all-hands and customer visits) to ensure technology is never the story - Support remote clinicians and staff with reliable equipment logistics, home office standards, and consistent service - Manage facilities/AV/security/food vendors and landlord/lease matters in partnership with Finance and Legal ### What you’ll bring - **8+ years** in IT (hands-on administration/engineering plus progressively senior ownership) - **3+ years** managing IT or workplace teams (hiring, performance management, developing people) - Proven ownership through rapid growth—scaling systems and process ahead of headcount - Deep technical expertise across: - Identity (Okta or comparable) - Microsoft 365 and Google Workspac
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