Senior SaaS Operations Engineer
Fastly · Denver, CO; New York City, NY; San Francisco, CA
About this role
**Senior SaaS Operations Engineer** **About Fastly** Fastly helps people stay better connected with the things they love. Its edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing applications as close to end-users as possible. **What You’ll Do** - Lead the design, implementation, and maintenance of complex information systems, ensuring high availability, security, and performance - Proactively identify and mitigate system vulnerabilities and performance bottlenecks - Lead and mentor a team of engineers, providing technical guidance and support - Collaborate with cross-functional teams (e.g., product, security) to deliver solutions that meet business objectives - Administer enterprise AI platforms (Claude, OpenAI, Gemini), including SSO/SCIM, access controls, and license management - Partner with Security and Legal to review AI connectors and integrations using least-privilege and data-governance principles - Build AI-assisted automations that reduce manual IT work and improve the employee experience - Research and recommend new technologies, including emerging AI tools - Maintain documentation for systems and processes, including AI usage guidelines - Provide expert-level troubleshooting for critical system issues and help shape engineering best practices **What We’re Looking For** - 10+ years in IT support roles, including 5+ years in a senior or lead engineering position - Deep understanding of system architecture, design patterns, and best practices - Proven ability to lead and mentor engineering teams - Strong experience with cloud-based IT environments (Google Workspace, Zoom, Slack, GitHub, Atlassian, etc.), with advanced domain knowledge of Okta - Hands-on experience deploying or administering enterprise AI tools (Claude, OpenAI, or Gemini), including identity integration and data-handling controls - Experience with automation and scripting for system administration - Excellent communication skills across technical and non-technical audiences - Ability to align technology with business objectives and make data-driven recommendations **We’ll be super impressed if you have experience in any of these** - Infrastructure-as-code experience (e.g., Terraform, Ansible) - Experience building with Claude, OpenAI, or Gemini APIs (agents, MCP servers, prompt engineering) - Experience establishing AI governance practices (connector reviews, acceptable-use policies) - Relevant certifications (e.g., Okta Certified Professional, Google Cloud Certified Professional Cloud Architect) **Work Hours** - Available during core business hours **Work Location(s) & Travel Requirements** - Preferred locations: San Francisco, CA • New York, NY • Denver, CO • Remote (US) - Hybrid model for most roles (split time between office and home) **Salary & Benefits** - Estimated salary range: **$132,060.00 – $186,444.00** - Eligible for equity and discretionary bonus programs - Comprehensive benefits including medical/dental/vision, life/disability/accident insurance, flexible vacation, paid sick leave, 401(k) with company match, and Employee Stock Purchase Program **Posting Dates** - Open Date: **10/15/2026** - Anticipated Close Date: **11/15/2026**
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