Lead Software Engineer-Dynamics 365 Contact Center
H&R Block · Remote, MO, US
About this role
## About the Role The **Lead Software Engineer for Dynamics 365 Contact Center** is responsible for designing, developing, configuring, and supporting enterprise-scale customer engagement solutions built on **Microsoft Dynamics 365 Contact Center**, **Dynamics 365 Customer Service**, **Power Platform**, **Azure**, and integrated enterprise systems. You will lead the technical design and implementation of Dynamics 365 Contact Center solutions. ### Key Responsibilities - Design end-to-end customer service and contact center solutions using: - Dynamics 365 Contact Center - Dynamics 365 Customer Service - Power Platform - Azure services - Microsoft Teams integrations - Define development standards, coding practices, and architecture patterns - Create technical specifications, solution diagrams, and integration designs - Provide technical guidance and mentorship to engineers, analysts, and consultants - Evaluate new Microsoft platform capabilities (e.g., **Copilot**, **AI agents**, automation, and emerging contact center features) - Review solution designs, code, configurations, and deployment plans - Build custom applications, plugins, workflows, integrations, and automation using **Power Platform** and **.NET** technologies - Lead troubleshooting and support for complex, high-impact issues across multiple systems and teams ## Required Qualifications - **Bachelor’s degree** in a related field (or equivalent via a combination of education and related work experience) - **7+ years** of software engineering experience - **5+ years** implementing **Microsoft Dynamics 365** solutions - **3+ years** leading technical teams, projects, or enterprise platform implementations ## Preferred Qualifications - Dynamics Customer Service or Dynamics Contact Center experience - **Power Apps Component Framework (PCF)** - AI-assisted development tools ## Why Work for Us At **H&R Block**, the purpose is to provide help and inspire confidence in clients and communities. You’ll join a **High Performing, Connected Culture** focused on strong relationships, continuous learning, and meaningful impact. ### Benefits & Support - Competitive pay and comprehensive benefits - Support for life both in and outside of work - Well-being investments and additional programs (e.g., medical/prescription coverage, 401(k), Employee Assistance Program, fitness center programs, associate discount) ## Pay Range **$117,700.00 - $188,300.00 / Yr** *Local minimum wage laws apply. Individual pay decisions depend on job-related factors such as experience, education, skill, performance, and geographic location.* ## Location / Posting - Sponsored Job: **#LI-SH1** - Remote: **#LI-REMOTE**
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