Director, Systems Support and Training
Anduril Industries · Costa Mesa, California, United States
About this role
**Director, Systems Support and Training** **About the Team** Production Technology (ProdTech) enables Anduril’s end-to-end production processes through technology, drives adoption/adherence, and determines the roadmap of our production enterprise systems. **What You’ll Do** **Team Development and Resource Planning** - Build, lead, and mentor a high-performing team responsible for training and adoption of new systems - Foster cross-functional collaboration across engineering teams - Promote a culture of innovation, accountability, and continuous improvement - Manage budgets, resources, and staffing **Process Development & Operational Execution** - Establish and own the end-to-end support model (Tier 1/2/3 escalation paths, triage workflows, and on-call rotations) for mission-critical enterprise systems - Define and track operational SLAs (First Response Time, Time to Resolution, System Availability) to prevent operational bottlenecks on the production floor - Build robust feedback loops with core Engineering and Product teams, translating frontline tickets and system bugs into prioritized roadmap features **Training, Enablement & Change Management** - Architect comprehensive, role-based training programs and certifications for shop-floor operators, manufacturing engineers, and supply chain teams - Design and execute change management plans for new system rollouts, migrations, and major software releases—minimizing operational disruption - Implement modern learning tools, digital adoption platforms, and dynamic documentation that keep pace with rapid, continuous software deployment **Cross-Functional Collaboration** - Partner with Factory Operations, Quality, Central IT, and Software Engineering to align tooling with real-world operational workflows - Serve as the executive escalation point for production-blocking software issues **Required Qualifications** - 5+ years in software, systems, or manufacturing engineering, including 3+ years leading engineering teams (managing managers or clear readiness to) - Demonstrated ownership of enterprise production systems at scale (MES, ERP, MRP, WMS, PLM, or equivalent), including the integration layer between them - Strong systems architecture judgment: data modeling, systems of record vs. application layer, integration patterns, and the ability to define what belongs where and why - Direct experience delivering software into a live manufacturing environment, with accountability after go-live - Track record operating across functional boundaries (manufacturing, supply chain, planning) and earning trust from central IT/platform engineering counterparts - Able to hold a technical position under pressure from senior stakeholders—and change it when the argument is better **Preferred Qualifications** - Experience standing up or scaling an internal engineering function in a manufacturing/industrial company (hiring, leveling, building the technical bar from scratch) - Hands-on background with Oracle ERP and modern application/platform stacks built above it - Experience with platform models: exposing APIs and extension surfaces to internal builders, plus governance (certification, support tiers, deprecation) - Applied automation, ML, or agent-based workflow experience in an operational setting, including identity and auditability considerations - High-rate or high-mix manufacturing, defense production, or regulated environments **Compensation (US Salary Range)** - **$191,000 — $253,000 USD** *N
Listing freshness
CronJobs last confirmed this listing 1h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.