Senior Deployment Specialist
ChargePoint · US-CA-Remote
About this role
**Senior Deployment Specialist** **About ChargePoint** ChargePoint (NYSE: CHPT) powers one of the world’s leading EV charging networks and provides hardware, software, and mobile solutions across North America and Europe. Since 2007, we’ve focused on making the transition to electric easy for businesses, fleets, and drivers—helping build an all-electric future. **Reports To** Activation Support Supervisor --- ## What You Will Be Doing The Senior Deployment Specialist ensures a seamless experience for new and returning station owners—from onboarding through successful activation and configuration of ChargePoint networked charging stations. This role requires strong organization, proactive problem-solving, technical aptitude, and enthusiasm for the EV industry. ### Deployment & Activation - Own end-to-end troubleshooting and technical support for stations that fail to connect, guiding each unit through activation to working status. - Diagnose and resolve complex activation failures involving cellular connectivity, site-level issues, and hardware defects. - Coordinate with field technicians, Sales, and Deployment teams to clear punch-list items and escalate persistent hardware defects through engineering tickets. ### Customer Support & Escalation Management - Manage customer escalations via email and phone, delivering prompt, effective resolutions. - Provide direct phone support during peak call volumes. - Proactively communicate station updates and status changes to customers using Salesforce. ### Equipment & Logistics - Process dispatch requests for malfunctioning stations post-activation, coordinating replacements and repairs to maintain uptime while following company policies. - Oversee dispatch requests for parts replacement to ensure timely, accurate delivery of required components. ### Documentation & Collaboration - Maintain accurate records of customer interactions, technical support activities, and equipment maintenance. - Collaborate cross-functionally to streamline deployment and resolve technical issues efficiently. - Lead and contribute to special projects (partner collaborations, new product rollout tracking) to drive continuous improvement. --- ## What You Will Bring to ChargePoint - 3–5+ years of hands-on experience in technical support, deployment, or field service operations (EV charging or alternative energy preferred). - Associate’s degree or vocational/technical diploma in automotive or electrical technology accepted with 3–5 years relevant field experience. - Exceptional verbal and written communication skills. - Proficiency with technical troubleshooting methodologies and software tools. - Strong organizational skills and attention to detail. - Analytical ability to evaluate, assess, and resolve complex issues. - Effective time management and ability to prioritize competing demands. - Willingness to learn and apply new technical knowledge in a fast-evolving environment. - Solid understanding of cellular connectivity protocols, carrier SIM provisioning, and signal strength verification. - Familiarity with commercial AC and DC fast charging hardware systems (highly preferred). --- ## Location Remote — North America **Compensation & Benefits** - Base salary range: **$70,380 – $95,220/year** - Eligible for annual merit-based **RSU grants** - Comprehensive benefits: health, dental, vision; 401(k); paid time off; parental leave; life and disability insurance; wellness resources - Compensation may be adjusted
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