Systems & Enablement Lead, Recruiting Operations
OpenAI · San Francisco
About this role
## About the Team At OpenAI, we are dedicated to building safe artificial general intelligence (AGI) to benefit all of humanity. OpenAI’s Recruiting Operations (RecOps) team provides the systems, workflows, and data foundation that power hiring at OpenAI. Within RecOps, the **Systems & Enablement** function owns the recruiting technology ecosystem—ensuring our ATS, offer workflows, and connected tools are reliable, well-governed, and user-centric. ## About the Role We’re seeking a **Systems & Enablement Lead, Recruiting Operations** to lead improvements across recruiting processes, systems, and enablement. You’ll identify recurring friction, define the underlying problem, and carry solutions from initial test through implementation, adoption, and a repeatable operating process. You’ll partner with Recruiting leaders, People Systems, and hiring teams to translate hiring priorities into scalable processes and programs. Success means measurable improvements, sustained adoption, and clear ownership that enables teams to operate independently and adapt as hiring needs evolve. ## In this role, you will: - Lead projects from discovery through adoption, managing scope, milestones, dependencies, and risks. - Own enablement for operational workflow changes, including documentation, training, office hours, and change communication. - Support offer approval and other sensitive recruiting workflows through clear coordination, follow-through, and exception handling. - Identify recurring support themes and drive fixes through process changes, documentation improvements, automation, or handoff to People Systems. - Partner closely with recruiters, coordinators, People Systems, and cross-functional stakeholders to improve workflow usability and reliability. - Use data and operational signals to monitor service health, prioritize improvements, and reduce repeat work. - Evaluate practical AI and automation opportunities that improve support quality, speed, and consistency without weakening controls. ## You might thrive if you have: - **5+ years** of experience in recruiting operations, HR systems, people technology, or related roles. - Hands-on experience administering an **ATS** (Ashby strongly preferred). - Strong understanding of recruiting workflows, offers, and hiring data. - Ability to balance detailed systems work with user support and enablement. - Strong communication and stakeholder partnership skills. - Comfort working in fast-moving, evolving environments. - Highly detail-oriented, with strong operational discipline and a commitment to accuracy and consistency. ## Nice to Have: - Experience supporting global or multi-entity hiring. - Familiarity with compliance-sensitive or highly regulated workflows. - Experience creating training and documentation for operational teams. - Experience working with analytics or downstream HR systems. ## Workplace & Location - Based in our **San Francisco office** (not considering remote applications at this time). - Relocation support available. - Hybrid model: **three days in the office per week**, with optional work from home on **Thursdays and Fridays**. ## Equal Opportunity OpenAI is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other legally protected characteristics. For additional information, please see OpenAI’s EEO Policy Statement and related appl
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