Forward Deployed Engineer (SDEV)
PagerDuty · San Francisco
About this role
PagerDuty (NYSE: PD) is the global leader in AI-first digital operations—automating the detection, diagnosis, and remediation of issues to orchestrate AI agents and automated workflows across 750+ integrations. PagerDuty is seeking a **Forward Deployed Engineer (SRE Agent)** to join our customer-focused SRE Agent team. As a **Forward Deployed Engineer**, you’ll work inside PagerDuty’s largest customer accounts to connect the SRE Agent to production environments (observability tools, infrastructure as code, GitOps tooling, and CI/CD pipelines). You’ll guide customer teams from **AI-assisted incident response** to **supervised and autonomous actions** with safety guardrails. You’ll also contribute code back to the core SRE Agent product—building reusable tools, connectors, and skills driven by real customer needs. This is an opportunity to shape how **agentic AI** operates within strategic customers. The ideal candidate has strong software engineering experience, hands-on experience shipping LLM/agentic systems to production, and the customer-facing skills to connect technical execution with business strategy. **Key Responsibilities** - **Embed and drive SRE Agent adoption:** Work onsite and in regular contact with 2–4 strategic customer teams to deploy the SRE Agent, configure tools/connectors, and embed AI actions across the incident management lifecycle. - **Build and contribute core agent capabilities:** Scope, design, and build reusable agent tools, connectors, and skills on the agent’s extensibility surfaces; ship through the product team’s repos, review process, and evaluation gates. - **Run pilots and unblock customer adoption:** Stand up new agentic capabilities with strategic accounts first, gather evaluation data, identify technical blockers (permissions, telemetry, missing connectors), and build production fixes into the product.
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