Site Reliability Engineer
Wppmedia · Los Angeles, United States; San Francisco, United States
About this role
**About WPP Media** WPP is the trusted growth partner for the world’s leading brands—bringing together exceptional talent, trusted data and intelligence, and world-class partnerships, united by the WPP Open agentic marketing platform. WPP Media is WPP’s AI-driven media operating unit, combining media, data, and partnerships to deliver creative personalisation at scale. Through WPP Open and powered by Open Intelligence, clients can see where, how, and why their media investment is working. For more information: wppmedia.com --- **Role Summary and Impact** This role sits within WPP Media and focuses on owning production stability, observability, and overall system health for a mission-critical global campaign governance and compliance platform. As a **Site Reliability Engineer**, you’ll operate and improve a system running natively on **Google Cloud Platform (GCP)**. You’ll investigate complex production issues, implement minor code-level fixes in **Python**, lead root cause analysis, and improve the reliability of distributed systems. You’ll work closely with an **EMEA-based Engineering Tech Lead**, **Product Owner**, and **Quality Assurance** partners—connecting production insights to technical roadmap priorities. The role combines hands-on SRE with technical squad leadership. You’ll start with an initial monitoring setup, evaluate what exists, shape the observability direction, and help define the future support squad for a dedicated product used across global advertising campaigns. You’ll also own advanced **L2+ / L3** support, incident response, and business-as-usual work to keep the system running. --- **Key Responsibilities** - Own production stability, system health, and observability for a mission-critical platform running on GCP. - Define and advance observability strategy using **GCP Cloud Logging**, **Cloud Monitoring**, **Error Reporting**, **Prometheus**, **PromQL**, and appropriate service level indicators/objectives. - Lead incident response, post-incident reviews, and end-to-end root cause analysis with permanent remediation in partnership with the EMEA engineering team. - Diagnose and resolve complex, intermittent, high-priority incidents across application, database, infrastructure, and networking layers. - Read, debug, and implement minor fixes and patches in the existing **Python** production codebase. - Monitor execution flows, performance, data refreshes, automated checks, and recurring compliance reporting. - Identify opportunities to automate manual support activity, develop/maintain runbooks, and reduce operational toil. - Provide technical leadership to the **L2+ support** function (and related operational activities).
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