ServiceNow Developer (Contractor)
Sony Interactive Entertainment Global · United States, San Diego, CA
About this role
## Why Sony Interactive Entertainment? Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As part of Sony Group Corporation, SIE delivers cutting-edge hardware and network services to more than 100 million people and is home to beloved intellectual properties (IP). --- ## Position Summary We’re seeking a **mid-level ServiceNow Developer (Contractor)** to support and enhance our global ServiceNow platform. You’ll contribute to operational support, platform development, integrations, maintenance, and documentation while working with experienced developers, architects, and business partners. --- ## Key Responsibilities ### Operational Support - Support queue management, incident investigation and mitigation, request fulfillment, and routine platform maintenance. - Monitor platform health, logs, scheduled jobs, and integrations; investigate issues and coordinate with dependent teams when needed. - Document issues, findings, resolutions, and follow-up actions. - Participate in agile activities (stand-ups, planning). - Manage incident response during regular working hours and coordinate handovers with global colleagues as needed. ### Integration Development and Support - Develop and maintain integrations between ServiceNow and enterprise systems using tools such as IntegrationHub, Flow Designer, REST/SOAP APIs, and MID Servers. - Monitor and troubleshoot existing integrations; implement fixes appropriate to your experience level. - Participate in integration testing, validation, error handling, and reconciliation for reliable data exchange. - Apply approved authentication, credential management, security, and data-handling practices. ### Platform Development and Engineering - Configure, develop, test, and enhance ServiceNow solutions using components such as Script Includes, Business Rules, Client Scripts, UI Policies, Transform Maps, Import Sets, and Flows. - Support platform upgrades, patches, clones, releases, and routine maintenance. - Create maintainable solutions aligned to development, security, testing, and accessibility standards. - Participate in peer reviews and address feedback before deployment. - Identify opportunities to improve platform reliability, usability, and support processes. ### Collaboration and Professional Development - Work with developers, architects, product owners, administrators, and teams such as ITSM, HRIS, ITOM, Security, and external vendors. - Translate business requirements into technical solutions; seek guidance when requirements or risks are unclear. - Participate in technical design discussions, code reviews, troubleshooting, and knowledge-sharing. - Build knowledge of ServiceNow architecture, APIs, authentication, data management, and secure development practices. ### Documentation and Governance - Create and maintain technical documentation (solution designs, integration mappings, process flows, support procedures, runbooks). - Ensure compliance with governance, change management, security, privacy, and data-protection requirements. - Contribute reusable guidance and resolved issues to team wiki/Confluence. --- ## Minimum Qualifications - ~**3–5 years** of relevant experience with ServiceNow, another enterprise workflow platform, or equivalent education/training. - Working knowledge of ServiceNow configuration and development concepts. - Experience with ITSM processes (Incident, Change, Problem, Request Management). - Experience with **JavaScript** (or compara
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