Partner Success Engineer (Infrastructure)
Deepgram · USA - Remote
About this role
## Partner Success Engineer (Infrastructure) ### Company Overview Deepgram is a leading platform powering the Voice AI economy with real-time speech-to-text (STT), text-to-speech (TTS), and production-grade voice agents at scale. Trusted by 1,300+ organizations and 200,000+ developers, Deepgram delivers voice-native foundation models via cloud APIs or self-hosted/on-prem software—known for accuracy, low latency, and cost efficiency. ### Team & Role Summary Deepgram’s **Customer Success** team sits at the intersection of partners, product, and growth. As a **Partner Success Engineer, Infrastructure**, you’ll be a hands-on customer success representative who drives joint adoption, solves hard technical problems, uncovers expansion, and owns a portfolio of strategic infrastructure partners end to end. This specialized role focuses on the infrastructure partners that enable secure, performant deployment of Deepgram’s voice AI—covering silicon/hardware, cloud and inference platforms, on-device/edge runtimes, and confidential-computing/model-security layers. ### What You’ll Do - Serve as the **technical advisor** and **strategic owner** for a portfolio of infrastructure partners (from developers/ML engineers to CIOs/CTOs). - Own the **full partner lifecycle**: onboarding, adoption, technical enablement, expansion, and advocacy. - Drive joint adoption via **live demos, workshops, deployment architecture guidance, benchmarking, troubleshooting**, and best-practice recommendations. - Lead **joint technical validation**: scope and run POCs/evaluations proving Deepgram models on partner infrastructure across self-hosted, on-prem, air-gapped, dedicated, and edge/on-device deployments (including security-sensitive/regulatory use cases). - Continuously run discovery: surface partner problems, understand business impact, and translate needs into requirements for product/engineering. - Identify and scope **expansion** (cross-sell, upsell, multi-product, co-sell) with Sales; lead executive business reviews and joint planning. - Support **joint go-to-market and co-marketing** with Marketing (blogs, one-pagers, PR, live demos at partner events). - Act as the **voice of the partner internally**, influencing roadmap (deployment/self-hosted/security/edge), GTM strategy, and partner enablement tooling. - Track adoption, usage, health, and expansion; travel to partner sites/events as needed. - Operate AI-first by default—build tools/agents/workflows that eliminate recurring work and increase leverage. ### Who You Are You’re not a traditional CSM/TAM/Partner Manager—you operate across three strengths: - **Expert technical consulting**: run demos, guide deployment architecture, troubleshoot integrations, and help partners deploy Deepgram across self-hosted/on-prem/dedicated/edge. - No coding required, but you’re fluent in **APIs, containers/orchestration, inference on GPUs/accelerators**, and you can have real technical conversations. - **Strategic partner management**: build trust from developers to CTOs, own the partner lifecycle, and turn technical adoption into channel growth across OEMs, distributors, cloud/inference providers, and other multi-party relationships. - **AI-native operating model**: AI is how you work. When work repeats, you build systems to remove it. You also: - Bring definition to ambiguity and make recommendations (not just open-ended discovery). - Learn fast and operate comfortably outside your comfort zone. ### What We’re Lookin
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