Senior Solutions Architect - Europe
Deepgram · EU - Remote
About this role
## Senior Solutions Architect — Europe (EMEA) ### Company Overview Deepgram is the leading platform underpinning the Voice AI economy, offering real-time APIs for **speech-to-text (STT)**, **text-to-speech (TTS)**, and production-grade **voice agents** at scale. Trusted by 1,300+ organizations and 200,000+ developers, Deepgram powers voice offerings from companies including **Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola,** and **Jack in the Box**. ### Role Summary Deepgram is expanding globally and hiring a **Solutions Architect in EMEA** to own complex **post-sales engagements**, guide customers to production, and strengthen **Tier-3 technical support** coverage for the region. You’ll work across the full customer lifecycle with a primary focus on: - **Architecture** and **implementation** - **Tier-3 technical problem solving** - Supporting **pre-sales validation** when deep technical credibility is needed - Partnering with **Product** and **Engineering** on feedback and roadmap ### What You’ll Do - Lead architecture and implementation for enterprise deployments using Deepgram STT, TTS, and voice-agent capabilities - Own post-sales technical success for assigned accounts (unblock integrations, optimize accuracy/latency, guide to stable production) - Act as the **Tier-3 escalation point** for complex issues (root cause analysis, mitigations, durable fixes/automation) - Design reference architectures and implementation patterns for EMEA use cases (contact centers, voice analytics, QA, AI agents) - Build high-quality samples, internal tools, or scripts to make repeatable tasks easier - Contribute to pre-sales discovery and POCs (translate business goals into concrete plans with success criteria) - Partner with Product/Engineering to prioritize fixes and features based on crisp customer signals - Contribute to knowledge systems (runbooks, playbooks, and docs that scale across regions) - Participate in an on-call/incident rotation appropriate for the region and support tier to meet regional SLAs ### Regional Expectations - Based in an **EMEA time zone** with reliable overlap to customer business hours - **Excellent written and spoken English** (additional European languages are a strong plus) - Familiarity with **GDPR**, data privacy expectations, and enterprise security reviews common in EMEA - Ability to travel within the region for critical milestones (**~10–20%**) ### Eligible Countries (Remote) This is a remote role to be based out of one of the following: - United Kingdom - Ireland - Scotland - Switzerland - Germany - Austria - Netherlands - Spain ### First 90 Days **First 30 days** - Ramp on Deepgram’s platform, APIs/SDKs, self-hosted deployments, and support practices - Shadow pre-sales, post-sales, and support calls - Own low-risk technical tasks for an active account; improve runbooks/sample code **By day 60** - Own 2–3 customer workstreams end-to-end - Lead discovery for one new implementation or migration - Publish one reusable asset (e.g., deployment guide, Helm example, troubleshooting playbook) **By day 90** - Act as primary technical owner for several EMEA accounts in production - Close at least one complex investigation with measurable customer impact - Present a short readout on a repeated regional pattern and the automation/content created ### Minimum Qualifications - **5+ years** in Solutions Architecture, Solutions Engineering, or similar customer-facing technical roles - Professional soft
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