Senior Pre-Sales Solutions Engineer - Europe
Deepgram · EU - Remote
About this role
## Senior Pre-Sales Solutions Engineer (Europe) ### Company Overview Deepgram is a leading platform powering the Voice AI economy, offering real-time APIs for **speech-to-text (STT)**, **text-to-speech (TTS)**, and **production-grade voice agents** at scale. Trusted by 1,300+ organizations and 200,000+ developers, Deepgram delivers **high accuracy, low latency, and cost efficiency** via cloud APIs or self-hosted/on-premises deployments. ### Role Summary Deepgram is expanding globally and hiring a **Pre-Sales Solutions Engineer in EMEA** to win complex technical evaluations, design clear solution paths, and drive repeatable adoption for strategic accounts. You’ll partner long-term with strategic Account Executives across **discovery, POC, production launch, and expansion**—often stepping into post-sales style work when continuity and stakes are high. > **Note:** This is a **remote** role based in one of the following countries: **United Kingdom, Ireland, Scotland, Switzerland, Germany, Austria, Netherlands, or Spain**. --- ## What You’ll Do - **Lead technical discovery** for strategic opportunities; map business goals to measurable technical success criteria and an evaluation plan. - **Design, scope, and execute POCs** to prove value (define datasets, metrics, timelines). - **Build lightweight prototypes, sample integrations, and demos** using Deepgram SDKs/APIs. - **Advise on architecture** for accuracy, latency, scalability, and cost across cloud, self-hosted, hybrid, and data residency needs. - **Run security and compliance threads** common in EMEA (prepare responses for **GDPR, ISO 27001, SOC 2**, and vendor risk reviews). - **Triage and debug issues** during evaluations; collaborate with Product/Engineering/Support to unblock customers. - **Create reusable assets** that scale (reference architectures, runbooks, field guides, working samples). - **Partner for continuity** after initial wins; stay involved through expansion phases when needed. - **Enable the field** with AEs/CSMs/partners on positioning, demos, and technical validation. --- ## Regional Expectations - Based in an **EMEA time zone** with strong overlap to customer business hours. - **Excellent written and spoken English** (additional European languages are a plus). - Familiarity with **procurement, InfoSec, and data privacy** expectations across EMEA, including **GDPR** and **data residency**. --- ## Your First 90 Days **First 30 days** - Ramp on Deepgram product surface area, platform APIs/SDKs, evaluation methodology, and security review materials. - Shadow strategic discovery and POC calls. - Triage/resolve low-risk tickets (reproductions, logs/traces, SDK setup issues, clear notes/handoffs). - Publish **one internal field guide** on a common EMEA pre-sales topic. **By day 60** - Own **two evaluations end to end** with defined success criteria and timelines. - Serve as named technical partner for **one or two strategic AEs**; run weekly technical deal reviews and objection handling packs. - Lead higher-signal tickets tied to your evaluations. - Deliver **one live demo** that becomes a reusable regional asset; pair on a production launch. **By day 90** - Act as primary pre-sales technical owner for several opportunities/expansions within strategic accounts. - Close at least **one complex technical win** with measurable revenue impact. - Lead a customer architecture workshop for production rollout/expansion. - Convert repeated ticket patterns into a runbook/
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