LoanIQ SME
Capco · US - New York
About this role
**LoanIQ SME** **Location:** New York | **Hybrid:** 3-Days | **Employment:** Contract or Full-time ## The Role We are seeking an experienced **Loan IQ Business Analyst** to support the delivery, enhancement, and ongoing operation of mission-critical lending platforms for leading financial institutions. This role partners with stakeholders across front, middle, and back-office functions to optimize loan servicing processes, drive system improvements, and ensure operational excellence throughout the loan lifecycle. You will act as a trusted advisor and subject matter expert for **Loan IQ**, helping shape solutions that improve efficiency, scalability, and user experience while supporting strategic transformation initiatives. ## What You’ll Do - Partner with business stakeholders to gather, analyze, and document requirements across loan origination, servicing, repayments, restructures, and other loan lifecycle events. - Serve as a **Loan IQ SME**, supporting modules including servicing, accounting, agency deals, and integrations with upstream and downstream systems. - Translate business requirements into functional specifications, user stories, process flows, and solution designs for development teams and vendors. - Lead or support testing activities including **SIT** and **UAT**—create test cases, manage defect resolution, and validate business outcomes. - Provide production support through issue triage, root cause analysis, data investigation, and coordination with technology teams and third-party vendors. ## What We’re Looking For - Proven experience as a **Business Analyst** supporting commercial lending, syndicated loans, or loan operations environments. - Strong hands-on knowledge of **Finastra Loan IQ**, including servicing, accounting, agency, and loan lifecycle functionality. - Experience gathering requirements, documenting business processes, and delivering technology change initiatives within financial services. - Strong analytical skills, including support for reconciliations, reporting, and investigation of loan balances, interest, fees, and accounting outputs. - Excellent stakeholder management and communication skills across business, technology, and vendor teams. ## Bonus Points For - Experience working directly with Finastra or other loan servicing platform vendors. - Knowledge of loan accounting, general ledger integrations, and financial reporting processes. - Exposure to **Agile** delivery methodologies and user story creation. - Experience supporting large-scale **Loan IQ** implementations, upgrades, or migration programs. - Familiarity with automation, workflow optimization, and operational transformation initiatives.
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