Director of Agent Deployment Engineering
Decagon · San Francisco
About this role
## Director of Agent Deployment Engineering ### About Decagon Decagon is a conversational AI platform helping brands deliver concierge customer experiences. Our technology enables enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized interactions across voice, chat, email, SMS, and more. We’re an in-office company focused on excellence and velocity, guided by values including **Just Get It Done**, **Invent What Customers Want**, **Winner’s Mindset**, and **The Polymath Principle**. ### About the Team Decagon is building an **Agent Deployment Engineering** org—an end-to-end technical delivery team responsible for executing AI agent builds for enterprise customers. Agent Deployment Engineers own hands-on delivery: writing and configuring agent components, validating integrations, and ensuring reliable performance at scale. This team is both **technical and customer-facing**, partnering with senior technical stakeholders while going deep on agent configuration and build execution. ### About the Role As **Director of Agent Deployment Engineering**, you will lead Decagon’s technical delivery for strategic enterprise customers—owning outcomes across multiple deployments and building the team, playbooks, and operating system required to scale. You’ll partner with customer executives and technical leaders to define success, translate requirements into delivery plans, and drive launches that measurably impact customer outcomes. You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM leadership to create tight feedback loops—surfacing product gaps and influencing the evolution of Decagon’s agent-building platform based on real enterprise needs. ### What You’ll Do - **Lead and scale** a high-performing delivery org - **Own end-to-end execution** of AI agent deployments for enterprise customers (from scoping through launch and iteration) - **Build and develop** a team of Agent Builders (hire, coach, set a high bar for quality, velocity, and customer outcomes) - Establish **delivery operating rhythms** (planning, reviews, retros), plus **capacity planning and forecasting** - **Drive executive-level customer engagements** and align on success criteria, constraints (security/compliance), and timelines - Lead **complex escalations** and unblock cross-functional teams when quality, timelines, or outcomes are at risk - Translate customer needs into **crisp internal documentation** and execution plans across Product/Engineering/GTM - Create **repeatable playbooks** and scale mechanisms (e.g., quality bar, launch readiness checklists, iteration loops) - Define best practices for **evaluation and guardrails** to ensure safe, compliant, predictable agent performance - Improve **tooling and processes** to reduce time-to-launch and increase reliability - Influence the **platform roadmap** through deployment insights (identify recurring gaps and drive prioritization) - Partner with internal teams to turn customer needs into **platform improvements** that compound across deployments ### Your Background - **10+ years** relevant experience in technical, customer-facing roles (e.g., forward-deployed engineering, solutions engineering, technical consulting, implementation engineering, technical PM/PM-like roles) - **5+ years** people management experience (hiring, coaching, performance management, building high-performing teams) - Strong technical fo
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