Staff Software Engineer, Voice Agent
Decagon · San Francisco
About this role
## About Decagon Decagon is a conversational AI platform enabling brands to deliver concierge customer experiences. Our technology helps enterprises deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and more. We’re an in-office company focused on excellence and velocity, guided by our values: **Just Get It Done**, **Invent What Customers Want**, **Winner’s Mindset**, and **The Polymath Principle**. ## About the Team The **Voice Agent** team builds the real-time systems that allow Decagon agents to carry natural conversations across omnichannels (phone, web, mobile, etc.). You’ll work across: - Speech understanding - Audio streaming - Synthesis quality - Voice-specific execution logic (timing, pacing, responsive dialogue) ## About the Role (Staff Software Engineer, Voice Agent) As a **Staff Software Engineer** focused on Voice Agent, you’ll lead the architecture and evolution of Decagon’s voice platform. You’ll drive multi-quarter projects improving **timing, responsiveness, audio quality, and reliability** across millions of interactions. You’ll collaborate with: - **Research** to integrate next-generation speech models - **Infra** to push latency and performance boundaries - **Product** to bring new voice capabilities to customers You’ll also help set engineering standards for voice, mentor senior engineers, and raise the technical bar for one of Decagon’s most important surfaces. ### In this role, you will - Own the architecture of Decagon’s real-time voice runtime and shape its long-term roadmap - Lead initiatives improving speech understanding, synthesis quality, and conversational timing - Define reliability, testing, and observability standards for live voice interactions - Build frameworks that make voice systems easy to debug, measure, and iterate on - Mentor senior engineers and help expand the technical culture of the Voice group ### Your background looks like this - **8+ years** of engineering experience with significant technical leadership - Expertise in **real-time systems**, **streaming pipelines**, or **audio-based applications** - Ability to define architectural direction and lead cross-functional projects - Strong debugging skills across **audio, networking, and model-driven systems** - Experience mentoring engineers and influencing engineering standards ### Even better if you have - Experience with speech recognition or synthesis systems - Experience with **VAD**, streaming protocols, or other real-time audio systems - Experience designing or maintaining LLM-driven applications - Experience optimizing performance for low-latency use cases ## Compensation **$200K – $400K + Offers Equity** Base salary depends on experience, skills, and scope of responsibilities, with flexibility for exceptional impact. Final compensation may vary based on location within the United States. ## Benefits Full-time employees receive: - Medical, Dental, and Vision (for you and your family) - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly wellness/lifestyle stipend - Daily lunches and snacks in the office - Take-what-you-need vacation policy (subject to local requirements; UK employees receive 25 days statutory leave) *Benefits may vary by location and can change according to applicable compensation and benefits plans.*
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