Engineering Manager, Agent Product
Decagon · New York City
About this role
## Engineering Manager, Agent Product — Decagon ### About Decagon Decagon is a leading conversational AI platform helping brands deliver concierge customer experiences. Their AI agents enable enterprises to deploy personalized, deeply satisfying interactions across voice, chat, email, SMS, and more. Decagon is an in-office company driven by values including **Just Get It Done**, **Invent What Customers Want**, **Winner’s Mindset**, and **The Polymath Principle**. ### About the Team The **Agent Product** team deploys mission-critical AI agents to customers that impact millions of users and directly drive Decagon’s growth. You’ll lead the effort to build and iterate on an industry-leading AI agent platform that works alongside human agents to deliver “magical support experiences.” ### About the Role As an **Engineering Manager** on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents—from initial implementation through continuous iteration. You’ll collaborate with enterprise customers and cross-functional leaders to solve real user needs with reliable, intuitive AI. ### What You’ll Do - **Lead and grow** a team of engineers building AI agents that outperform human agents in complex customer interactions and retention - **Partner with enterprise customers** to understand operational pain points and translate them into scalable AI agent solutions - **Drive execution** across the full lifecycle of agent deployments (implementation → iteration → optimization) - **Partner with product, design, and research** to identify cross-customer trends that guide the evolution of Decagon’s platform - **Help define technical strategy and roadmap** for AI-powered customer support - **Support and mentor** engineers with technical guidance, feedback, and career development - Maintain a **high engineering bar** while fostering ownership, velocity, and customer obsession ### Your Background - **1+ years** of engineering management experience - **5+ years** of software engineering experience - Proficiency with **Python**, **TypeScript**, and **asynchronous programming** - Experience leading teams building **complex distributed systems** or **customer-facing products** - Comfort digging into **system failures** across deep technology stacks - Strong communication skills and ability to work directly with **enterprise customers** **Even Better** - Experience with **multi-modal models** - Experience leading teams working on **AI systems**, **LLM applications**, or **agentic workflows** ### Compensation - **$280K – $430K + Equity** - Final compensation may vary based on location within the United States. ### Benefits - Medical, Dental, and Vision (for you and your family) - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly wellness/lifestyle/work-life balance stipend - Daily lunches and snacks in the office - Take-what-you-need vacation policy (subject to local requirements; UK employees receive 25 days statutory leave)
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