Engineering Manager, Agent Product
Decagon · San Francisco
About this role
## Engineering Manager, Agent Product ### About Decagon Decagon is a leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and more. We’re an in-office company driven by excellence and velocity, guided by our values: **Just Get It Done**, **Invent What Customers Want**, **Winner’s Mindset**, and **The Polymath Principle**. ### About the Team The **Agent Product** team deploys mission-critical AI agents to customers that impact millions of users and directly drive Decagon’s growth. You’ll lead a team building on Decagon’s industry-leading AI agent platform, collaborate directly with customers, and help devise long-term, scalable solutions. ### About the Role As an **Engineering Manager** on the Agent Product team, you’ll lead a group of engineers building and shipping best-in-class AI agents—from initial implementation through continuous iteration. You’ll work closely with leaders across industries (e.g., finance, healthcare, hospitality) to solve user needs with reliable, intuitive AI agents. Managers are expected to bring **high ownership and technical depth**, mentor engineers, partner with customers, and dive into complex system challenges to build elegant solutions that scale. ### Responsibilities - Lead and grow a team of engineers building AI agents that outperform human agents in managing complex customer interactions and driving retention - Partner directly with enterprise customers to understand operational pain points and translate them into scalable AI agent solutions - Drive execution across the full lifecycle of agent deployments (implementation → iteration → optimization) - Partner with product, design, and research to identify cross-customer trends that guide the evolution of Decagon’s agent platform - Help define the technical strategy and roadmap for AI-powered customer support - Support and mentor engineers through technical guidance, feedback, and career development - Maintain a high engineering bar while fostering a culture of ownership, velocity, and customer obsession ### What You Bring - **1+ years** of engineering management experience - **5+ years** of software engineering experience - Proficiency with **Python**, **TypeScript**, and **asynchronous programming** - Experience leading teams building complex distributed systems or customer-facing products - Comfort digging into system failures across deep technology stacks using any necessary tools - Strong communication skills and ability to work directly with enterprise customers ### Even Better - Prior experience working with **multi-modal models** - Experience leading teams working on **AI systems**, **LLM applications**, or **agentic workflows** ### Compensation **$280K – $430K + Equity** ### Benefits (Full-Time) - Medical, Dental, and Vision (for you and your family) - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly wellness/lifestyle/work-life balance stipend - Daily lunches and snacks in the office - Take-what-you-need vacation policy (subject to local requirements; UK employees receive 25 days statutory leave) *Benefits may vary by locatio
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