Field Engineer
Decagon · New York City
About this role
## About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are redefined—from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. Decagon is an in-office company, driven by values including **Just Get It Done**, **Invent What Customers Want**, **Winner’s Mindset**, and **The Polymath Principle**. ## About the Role (Field Engineer) As a **Field Engineer**, you will own the technical scoping and implementation of complex requirements brought by Decagon’s enterprise prospects and customers. You’ll act as a technical expert and trusted advisor—proving feasibility during evaluation and potentially carrying work through to production. This is a dynamic, cross-functional role where you’ll build complex integrations, configure and optimize production AI agents, partner with Solutions Engineers, Product, and Engineering, and establish technical credibility with stakeholders across the C-suite, platform engineering, and CX organizations. ### What you’ll do - Own the technical win on Decagon’s most critical enterprise opportunities, partnering with Account Executives, Solutions Engineers, and Agent Product Managers. - Design and deliver custom integrations against enterprise telephony and CCaaS platforms—from prototype through production deployment. - Configure and optimize enterprise-grade AI agents using Agent Operating Procedures, iterating against production conversation data and instrumenting metrics to measure improvement. - Diagnose and resolve issues in live customer instances across telephony, voice flows, tool calls, and third-party integrations to protect at-risk go-lives. - Lead exploratory discussions with customers to help them use AI in their technology stack to unlock business value. - Educate customers on how to extract more value from the Decagon platform through technical enablement. ### Your background - **4+ years** experience owning highly ambiguous and technical projects (including software engineering, ex-founder experience, and/or forward-deployed roles at high-growth technology companies). - Ability to write **production-grade code** in **Python, SQL, or similar** languages. - Experience building integrations against third-party APIs and enterprise systems; comfortable working from unfamiliar documentation to get things working quickly. - Strong technical communication—able to hold your own with a customer’s engineering team and translate learnings into a concrete implementation plan. - Comfortable navigating ambiguity and collaborating cross-functionally. ## Benefits Decagon offers full-time employees: - Medical, Dental, and Vision benefits (for you and your family) - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits through Carrot - Monthly stipend to support wellness, lifestyle, and work-life balance - Daily lunches and snacks in the office - Take-what-you-need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) Benefits are described in
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