IT Engineer
Decagon · San Francisco
About this role
## IT Engineer ### About Decagon Decagon is a conversational AI platform helping brands deliver concierge customer experiences. We enable enterprises to deploy AI agents that power personalized interactions across voice, chat, email, SMS, and more. We’re an in-office company in San Francisco, driven by values like **Just Get It Done**, **Invent What Customers Want**, **Winner’s Mindset**, and **The Polymath Principle**. ### About the Role Join a lean, highly collaborative IT team as the **hands-on IT presence for our San Francisco office**. You’ll co-own **identity and access management**, **endpoint administration**, and **SaaS operations**—supporting a fast-scaling global workforce while improving automation, security, and operational excellence. ### What You’ll Do - Serve as the **on-site IT support engineer** for the San Francisco office - Resolve **hardware, account, and access** issues in person and via the ticket queue - Administer and evolve the core SaaS stack: **Okta, Google Workspace, Slack, Notion**, and similar tools - Own the **employee identity lifecycle** (onboarding, off-boarding, access changes) through **Okta** - Configure and maintain **SSO/SAML/OIDC/SCIM** integrations for new SaaS applications - Own **Mac endpoint management** via **Rippling MDM** (policies, OS/app patching, compliance enforcement) - Automate recurring IT/access-management work using **Python, Bash**, and tools like **Workato** (or similar) - Support **security and compliance** efforts (e.g., least-privilege access, MFA enforcement, audit-ready documentation for **SOC 2**) - Write and maintain **run-books** and **architecture documentation** - Identify opportunities to streamline and enhance IT operations at scale ### What You Bring - **6–8+ years** of experience in IT systems, endpoint, or identity engineering (ideally at a fast-growing company) - Hands-on administration experience with **Okta** - Working knowledge of **SSO, SAML, OIDC, SCIM** - Experience managing SaaS platforms such as **Google Workspace, Slack, Notion, Rippling, Claude** - Experience with **Mac endpoint management** (Rippling or similar MDM) - Scripting ability in **Python or Bash**, with real automation you’ve shipped - Strong troubleshooting across identity, networking, and SaaS integrations - Clear written communication and comfort documenting what you build - Ability to work through ambiguity and own problems end to end - Willingness to work **in-office in San Francisco 5 days/week** ### Even Better If You Have - Experience with iPaaS platforms like **Workato, Zapier, or Tines** - Exposure to **AWS, GCP, or Azure** administration - Familiarity with **SOC 2, ISO 27001**, or similar compliance frameworks - Experience with **infrastructure-as-code** (e.g., Terraform) - **Okta certifications** - Experience in high-growth technology businesses ### Compensation & Benefits - **$110K – $165K + Equity** - Medical, Dental, Vision - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K/pension) - Parental Leave - Fertility and family building benefits (via Carrot) - Monthly wellness/lifestyle stipend - Daily lunches and snacks in the office - Flexible vacation policy (subject to local requirements; UK employees receive 25 days statutory leave) *Benefits may vary by location and can change over time.*
Listing freshness
CronJobs last confirmed this listing 1h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.