Senior Software Engineer, Agent Product
Decagon · New York City
About this role
## About Decagon Decagon is a conversational AI platform empowering brands to deliver concierge customer experiences. Our technology helps enterprises deploy AI agents that enable personalized, deeply satisfying interactions across voice, chat, email, SMS, and more. ## About the Team The **Agent Product Engineering** team deploys mission-critical AI agents to customers—impacting millions of users and directly driving Decagon’s growth. You’ll build on Decagon’s AI agent platform, collaborate with customers, and use your creativity to develop long-term, scalable solutions. ## About the Role You’ll have **complete ownership and autonomy** building and shipping best-in-class AI agents—from initial implementation through continuous iteration. You’ll work with leaders across industries (e.g., finance, healthcare, hospitality) to solve user needs with reliable, intuitive AI agents. In this role, you will: - **Design and build AI agents** that outperform human agents in managing complex customer interactions and improving retention - **Identify cross-customer trends** that guide the evolution of Decagon’s agent-building platform and research efforts - **Experiment with and run evaluations** on the latest text and voice models, then integrate them at scale with large enterprise customers ## Your Background - **5+ years** of software engineering experience - Proficiency with **Python**, **TypeScript**, and **asynchronous programming** - Strong ability to investigate system failures in deep technology stacks using the tools necessary ## Even Better - Prior experience working with **multimodal models** ## Compensation - **$200K – $400K + Offers Equity** ## Benefits (Full-Time) - Medical, Dental, and Vision for you and your family - Life Insurance and Disability Benefits - Retirement Plan (e.g., 401K, pension) - Parental Leave - Fertility and family building benefits
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