Sr. Associate - Enterprise Applications
Hines Interests · Houston, TX, US
About this role
## Sr. Associate - Enterprise Applications ### Overview Join Hines to help advance business-critical enterprise technology platforms. This role blends application ownership, technical problem-solving, business partnership, and delivery leadership in a fast-paced environment. ### Responsibilities - Own assigned enterprise applications end to end (roadmap, configuration, adoption, performance, lifecycle, controls, and continuous improvement). - Partner with the Director to translate business priorities into practical application strategies and measurable delivery plans. - Supervise an administrator team (at least one other team member) and provide support and guidance. - Lead implementations, enhancements, upgrades, integrations, and cross-functional projects from discovery through testing, rollout, and stabilization. - Collaborate with business stakeholders and the Business Transformation Group to map workflows, challenge inefficient processes, and design solutions leveraging existing platforms. - Work with architecture, engineering, data, security, and support teams to ensure reliable APIs, integrations, data flows, access controls, and interoperability. - Serve as an escalation point for complex application issues; identify root causes, coordinate vendor resolution, and reduce recurring incidents. - Manage vendor relationships, service performance, product roadmaps, licensing considerations, and enhancement opportunities. - Evaluate emerging capabilities (including generative AI, AI agents, workflow automation, low-code tools, and intelligent document processing) for practical, governed business use cases. - Champion data quality, responsible AI adoption, privacy, security, and regulatory requirements (including protection of personal and confidential information). - Guide administrators, analysts, and external partners; set priorities, communicate clearly, and drive accountability for outcomes. - Define and track operational and project measures (adoption, service quality, delivery milestones, risk reduction, and efficiency gains). ### Qualifications **Minimum Requirements** - Understanding of application security, data governance, privacy, change management, and IT service management practices. - Bachelor’s degree in computer science, information systems, business technology, or related discipline preferred (equivalent experience considered). - 8+ years of relevant IT, enterprise applications, business systems, or technology delivery experience (equivalent expertise considered). - 5+ years supervising a team of admins, analysts, and/or outsourced partners. - Proven ownership of enterprise SaaS or business-critical applications (implementations, enhancements, production support, and vendor coordination). - Working knowledge of system integrations, APIs, middleware, identity/access management, and enterprise data flows. - Experience leading cross-functional initiatives and coordinating internal teams or external partners (formal people management is a plus). - Strong analytical judgment, communication, stakeholder management, and ability to balance competing priorities with minimal oversight. - Familiarity with IT service management frameworks (e.g., ITIL) and support processes for enterprise applications. - Ability to bridge technical and business needs effectively. - Experience with enterprise IT projects and diverse technologies. - Excellent communication and organizational skills. **Preferred Experience and Knowledge** - CRM pl
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