Senior Sustaining and Forward Deployed Engineer (AWS & Databricks)
Abacusinsights · United States
About this role
<div class="content-intro"><p><span style="font-size: 12pt;"><strong>About Us</strong></span></p> <p><span style="font-size: 12pt;">Abacus Insights is transforming how data and AI work for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.</span></p> <p><span style="font-size: 12pt;">As the AI and Data Platform for Payer Intelligence, we help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions-so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we're tackling big challenges in an industry that's ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows-and it's why we are leading the way.</span></p> <p><span style="font-size: 12pt;">Our innovation begins with people. We are bold, curious, and collaborative-because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable-those excited to leverage emerging technologies to enhance how we work-while keeping human insight, connection, and our clients at the center of every decision.</span></p> <p><span style="font-size: 12pt;">Ready to make an impact? Join us and let's build the future together.</span></p></div><p><strong>About the Role</strong></p> <p>The Senior Site Reliability Engineer - Forward Deployed (AWS &amp; Databricks) is a senior individual contributor responsible for production operations, incident response, and post-launch system reliability across Abacus Insights’ platform.</p> <p>This role blends:</p> <ul> <li>SRE and production operations</li> <li>SWAT-style deep technical problem solving</li> <li>Forward-deployed, customer-facing technical work</li> <li>Hands-on software development and automation</li> </ul> <p>You will own the&nbsp;most complex, ambiguous, and high-impact production issues, particularly those involving&nbsp;AWS infrastructure, Databricks workloads, and large-scale data pipelines. You will work directly with customers on escalations and deployments, while ensuring learnings are translated back into durable product and platform improvements.</p> <p>This is a&nbsp;hands-on role. You are expected to lead technically during incidents, debug live systems, and write production code where it meaningfully improves reliability and operability.</p> <p><strong>Your day to day</strong></p> <p><strong>Production Operations &amp; Incident Response</strong></p> <ul> <li>Act as a&nbsp;senior technical escalation point&nbsp;during production incidents</li> <li>Lead real-time incident triage, mitigation, and recovery efforts</li> <li>Drive&nbsp;root cause analysis (RCA)&nbsp;with a focus on systemic,...
Listing freshness
CronJobs last confirmed this listing 2h ago. If its source stops confirming the opening for seven days, this page is removed from active inventory.